TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ninite Pro

    Score7.9 out of 10
    N/ANinite is presented as a safe and easy way to install or update software. Ninite Pro users can manage Windows PCs (Windows 7 and later) in a live web interface. Install the lightweight Ninite Agent on machines and they instantly appear on the web for simple point-and-click management.

    $0

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Pricing
    Ninite ProServiceMax
    Editions & Modules
    Ninite (free)
    $0
    Ninite Pro
    $35
    per month 50 machines
    Ninite Pro
    $135
    per month 250 machines
    Ninite Pro
    $365
    per month 1000 machines
    Ninite Pro
    $1365
    per month 5000 machines
    Ninite Pro
    $5115
    per month 20000 machines
    Subscription
    $100.00
    per month
    Offerings
    Pricing Offerings
    Ninite ProServiceMax
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Best Alternatives
    Ninite ProServiceMax
    Small Businesses
    No answers on this topic
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Ninite ProServiceMax
    Likelihood to Recommend
    10.0
    (1 ratings)
    1.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Ninite ProServiceMax
    Likelihood to Recommend
    Secure By Design Inc.
    The product is affordable, easy to set up, and has scaled well for us
    Incentivized
    Read full review
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Pros
    Secure By Design Inc.
    • It provides a central dashboard where we can quickly patching assess needs and address any problems.
    • The client is relatively lightweight and doesn't impact user productivity.
    • I like that we have the control to have the covered software products auto-update or choose to manually push updates on our schedule
    Incentivized
    Read full review
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Cons
    Secure By Design Inc.
    • Although the third party app support is vast, we would like to see it expanded
    Incentivized
    Read full review
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Support Rating
    Secure By Design Inc.
    No answers on this topic
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Alternatives Considered
    Secure By Design Inc.
    No answers on this topic
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Return on Investment
    Secure By Design Inc.
    • We don't have to worry that we have vulnerable un-patched third party applications on our workstations.
    • The products works off-network, so we don't have to worry about road warriors going unpatched
    Incentivized
    Read full review
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    ScreenShots

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair