Comm100 vs. NovelVox CxInfinity

Comm100

2 Reviews and Ratings

NovelVox CxInfinity

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Comm100	Score8.2 out of 10	N/A	Comm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. The…	$39 per month per user
NovelVox CxInfinity	N/A	N/A	CXInfinity is an AI-driven digital customer engagement platform enabling agents to engage with customers in real time, and that enables brands to offer consistent services across digital channels. With CXInfinity, the agents get a unified platform to receive interactions from all the channels. The ability to unify information from multiple sources assists agents in fetching customer details, past interaction history, etc., over a single screen, creating a dedicated workspace for…	N/A

Pricing

Comm100

NovelVox CxInfinity

Booking: $14
per month per user
AI Copilot: $29
per month per user
Live Chat Startup: $39
per month per agent
Ticketing & Messaging: $59
per month per user
Live Chat Plus: $69
per month per agent
AI Insights: $100
per month
Live Chat Ultra: Contact Sales
per month per user
AI Agent: Contact Sales

No answers on this topic

Pricing Offerings
Comm100	NovelVox CxInfinity
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Best Alternatives
	Comm100	NovelVox CxInfinity
Small Businesses	Olark Score10 out of 10	Simplify360 Score7.8 out of 10
Medium-sized Companies	Zoho SalesIQ Score9.7 out of 10	Customer.io Score9.1 out of 10
Enterprises	Genesys DX (discontinued) Score10 out of 10	SAP Service Cloud Score8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Comm100	NovelVox CxInfinity
Likelihood to Recommend	8.2 (2 ratings)	- (0 ratings)
Likelihood to Renew	8.2 (1 ratings)	- (0 ratings)
Usability	9.1 (2 ratings)	- (0 ratings)
Support Rating	7.3 (1 ratings)	- (0 ratings)

User Testimonials
	Comm100	NovelVox CxInfinity
Likelihood to Recommend	Comm100 Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	NovelVox No answers on this topic
Pros	Comm100 We have a live chat icon on the website, so users can easily contact us for instant support. Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support. Allan Wade Associate Sales Manager Read full review	NovelVox No answers on this topic
Cons	Comm100 Salesforce integration is good, but is a touch buggy, and is tough to diagnose. If you know anything about computers, the training Comm100 provides is remedial. Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	NovelVox No answers on this topic
Usability	Comm100 Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels. Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	NovelVox No answers on this topic
Support Rating	Comm100 Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	NovelVox No answers on this topic
Alternatives Considered	Comm100 After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does. Rob Rasmussen Sr. Manager, Web & Visual Design Read full review	NovelVox No answers on this topic
Return on Investment	Comm100 Our download-to-purchase cycle increased by around 3% after applying the live chat system. Allan Wade Associate Sales Manager Read full review	NovelVox No answers on this topic
ScreenShots	Comm100 Screenshots	NovelVox CxInfinity Screenshots