NovelVox CxInfinity

CXInfinity is an AI-driven digital customer engagement platform enabling agents to engage with customers in real time, and that enables brands to offer consistent services across digital channels. With CXInfinity, the agents get a unified platform to receive interactions from all the channels. The ability to unify information from multiple sources assists agents in fetching customer details, past interaction history, etc., over a single screen, creating a dedicated workspace for Agents, Administrators, and Supervisors.

CXInfinity’s tailored segments include CXInfinity for Service and Sales/Marketing. The Service module enhances service experiences through integrated case management, workflow automation, and unified channels. Meanwhile, the Sales/Marketing module simplifies campaign management for contact centers with AI-driven outbound campaigns.

NovelVox CXInfinity integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

Features

• A single omnichannel platform for Email, Chat, SMS, Social Media, Web Calls, and Social Direct Messaging

• Pre-integrated case management and AI-driven outbound campaign manager

• Intelligent Routing Engine with skill-based routing

• 75+ out-of-the-box Third-Party integrations

• One-click Cisco UCCX/UCCE Agent and Skill-Group Sync

• Complete real-time and Historical Reporting

• Supervisor Workspace

• The entire history of Customer Interaction

• Built-In Unified Agent Desktop

• Available on On-prem and Private Cloud