What users are saying about
21 Ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 4 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Talisma Social CRM
5.6
Customer data management / contact management
Nutshell
9.0
Talisma Social CRM
8.0
Workflow management
Nutshell
8.1
Talisma Social CRM
6.0
Territory management
Nutshell
6.0
Talisma Social CRM
6.0
Opportunity management
Nutshell
8.7
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Talisma Social CRM
3.0
Quote & order management
Nutshell
6.8
Talisma Social CRM
5.0
Interaction tracking
Nutshell
9.3
Talisma Social CRM
9.0
Channel / partner relationship management
Nutshell
3.0
Talisma Social CRM
5.0
Contract management
Nutshell
Talisma Social CRM
4.0

Customer Service & Support

Nutshell
8.8
Talisma Social CRM
4.7
Case management
Nutshell
9.7
Talisma Social CRM
3.0
Call center management
Nutshell
8.0
Talisma Social CRM
5.0
Help desk management
Nutshell
Talisma Social CRM
6.0

Marketing Automation

Nutshell
8.1
Talisma Social CRM
4.0
Lead management
Nutshell
8.4
Talisma Social CRM
5.0
Email marketing
Nutshell
7.8
Talisma Social CRM
3.0

CRM Project Management

Nutshell
9.0
Talisma Social CRM
6.0
Task management
Nutshell
9.1
Talisma Social CRM
7.0
Reporting
Nutshell
8.8
Talisma Social CRM
7.0
Billing and invoicing management
Nutshell
Talisma Social CRM
4.0

CRM Reporting & Analytics

Nutshell
8.2
Talisma Social CRM
5.7
Forecasting
Nutshell
8.0
Talisma Social CRM
5.0
Pipeline visualization
Nutshell
8.0
Talisma Social CRM
3.0
Customizable reports
Nutshell
8.7
Talisma Social CRM
9.0

Customization

Nutshell
8.2
Talisma Social CRM
6.3
Custom fields
Nutshell
7.9
Talisma Social CRM
9.0
Custom objects
Nutshell
9.0
Talisma Social CRM
8.0
Scripting environment
Nutshell
9.0
Talisma Social CRM
3.0
API for custom integration
Nutshell
7.1
Talisma Social CRM
5.0

Security

Nutshell
7.5
Talisma Social CRM
5.5
Single sign-on capability
Nutshell
9.0
Talisma Social CRM
2.0
Role-based user permissions
Nutshell
6.0
Talisma Social CRM
9.0

Social CRM

Nutshell
7.7
Talisma Social CRM
4.0
Social data
Nutshell
7.4
Talisma Social CRM
5.0
Social engagement
Nutshell
8.0
Talisma Social CRM
3.0

Integrations with 3rd-party Software

Nutshell
8.0
Talisma Social CRM
3.5
Marketing automation
Nutshell
8.0
Talisma Social CRM
4.0
Compensation management
Nutshell
8.0
Talisma Social CRM
3.0

Platform

Nutshell
7.7
Talisma Social CRM
4.0
Mobile access
Nutshell
7.7
Talisma Social CRM
4.0

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talisma Social CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.5
Talisma Social CRM
4.0

Likelihood to Renew

Nutshell
10.0
Talisma Social CRM

Usability

Nutshell
9.0
Talisma Social CRM

Support Rating

Nutshell
9.5
Talisma Social CRM

Implementation Rating

Nutshell
8.0
Talisma Social CRM

Add comparison