What users are saying about
1 Ratings
1 Ratings
1 Ratings
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Score 8 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

UpToDate

UpToDate is extremely well suited for quick information. I find the software to be extremely helpful for a quick recap on a condition or disease. If I'm interested in discovering if evidence-based research supports a new treatment or a different provider for a better outcome, I can quickly and efficiently find this information.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

EHR 24/7
5.0
UpToDate
Financial Reporting
EHR 24/7
5.0
UpToDate

Patient Scheduling

EHR 24/7
8.5
UpToDate
Rule-based scheduling
EHR 24/7
9.0
UpToDate
Automated appointment reminders
EHR 24/7
8.0
UpToDate

Medical Security and Privacy

EHR 24/7
8.0
UpToDate
HIPAA compliance
EHR 24/7
8.0
UpToDate
Role-based permission levels
EHR 24/7
8.0
UpToDate

Workflow and Scale

EHR 24/7
7.0
UpToDate
Multi-office / multi-physician capabilities
EHR 24/7
7.0
UpToDate

Pros

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

UpToDate

  • List relevant information on various diseases and conditions.
  • Summarize pertinent information.
  • Easy navigation across information and subjects.
Anonymous | TrustRadius Reviewer

Cons

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

UpToDate

  • User-interface could be smoother.
  • Include more conditions and diseases.
  • Include more alternative treatment methods.
Anonymous | TrustRadius Reviewer

Support Rating

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

UpToDate

UpToDate 10.0
Based on 1 answer
UpToDate provides evidence-based, currently relevant medical information in an easy and clear method. The software has directly helped me stay up to date in medical treatments and new information on etiology of diseases. This information has directly and positively improved my care and treatments for various musculoskeletal conditions and diseases.
Anonymous | TrustRadius Reviewer

Return on Investment

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

UpToDate

  • Improves patient care.
  • Improves provider treatment plans.
  • Updates clinical standards and treatment options.
Anonymous | TrustRadius Reviewer

Pricing Details

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UpToDate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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