Item: EHR 24/7 by Office Ally
Rating: 8
Author: Verified User

Overall Satisfaction with Office Ally EHR 24/7

Use Cases and Deployment Scope

We use Office Ally for our patient scheduling and information system. It helps us keep our doctor's schedules and patient's schedules organized and running smoothly. We also utilize Office Ally's Reminder Mate to send text and/or email reminders to patient's regarding their upcoming appointments. This helps us have fewer no-call no-shows and last-minute reschedulings, which saves the practice money!

Pros and Cons

Pros

Very user friendly - click and add an appointment right on the calendar.
Able to see the whole office schedule, all doctors, at once.
Automatic reminders sent at different intervals to remind patients of their upcoming appointments.

Cons

There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.

Return on Investment

We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.

Support Rating

I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.

Key Insights

Do you think EHR 24/7 by Office Ally delivers good value for the price?

Yes

Are you happy with EHR 24/7 by Office Ally's feature set?

Yes

Did EHR 24/7 by Office Ally live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of EHR 24/7 by Office Ally go as expected?

I wasn't involved with the implementation phase

Would you buy EHR 24/7 by Office Ally again?

Yes

Other Software Used

Zoom, Google Drive

Likelihood to Recommend

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.

EHR 24/7 Feature Ratings

Comments

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We heavily rely on Office Ally!