Highly recommend!
June 07, 2022

Highly recommend!

Natsumi Minagawa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Office Ally EHR 24/7

There is not apparent problems with Office Ally. I found Office Ally very useful. Only problem I can think about customer services. After Covid, I cannot reach in person to talk. All the communications through email. Sometimes it is quicker to talk than email. Plus, looks like each email goes to a different customer services so I almost have to repeat and explain my problems with the software.
  • User friendly
  • Structure of the software
  • paper less
  • software is simple
  • I can do almost all work with one software.
  • Since the Covid, it is difficult to assess customer services
  • I cannot call them. They direct me to send email. Sometimes it will be quicker to talk on the phone.
  • They operate with Pacific time is sometime inconvenient.
  • Very positive
  • It makes my work easy
  • I can centralize my work to this software.
I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.

Do you think Office Ally EHR 24/7 delivers good value for the price?

Yes

Are you happy with Office Ally EHR 24/7's feature set?

Yes

Did Office Ally EHR 24/7 live up to sales and marketing promises?

Yes

Did implementation of Office Ally EHR 24/7 go as expected?

Yes

Would you buy Office Ally EHR 24/7 again?

Yes

When I submit my claims, Office Ally is easy to navigate. When I get rejected claim, it is easy to locate my mistakes. Overall, it is very user friendly compare to other similar software. After started using this software, I can also go with paperless. I don't need to sign up with multiple softwares to do my work. For me, the most useful feature is I can view how the actual claim looks like after filling in the information. Other online software for claim submission does not allow me to view. Resource Center page is also very useful.

EHR 24/7 Feature Ratings

Real-time eligibility verification
9
Coding
9
Claims management
9
Patient billing
9
Financial Reporting
9
Rule-based scheduling
9
Automated patient check-in
9
Automated appointment reminders
9
Multi-location support
9
Calendar interface
9
Charting / document management
8
Templates
8
E-prescribing
9
Fax integration
8
Patient portal
8
Mobile/tablet support
9
Speech recognition
9
Integration with other EMR and PM systems
9
Customization
8
Workflow automation
8
Role-based permission levels
9
Data backups and redundancy
9
HIPAA compliance
10
Local mode / networking failsafe
9
Task tracking
9
Specialty-specific workflows
9
Multi-office / multi-physician capabilities
8