OnContact was customer relationship management software for sales and marketing automation, available through either cloud or on-premise deployment. It was acquired by Workwise LLC, which was in turn acquired by Aptean, and is no longer available for sale.
Business Systems Manager in Information Technology at Quick Cable (Machinery, 51-200 employees)
Chose Oncontact CRM (discontinued)
Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
Oncontact CRM (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Oncontact CRM (discontinued)
Feature
Oncontact CRM (discontinued)
5.0
2 Ratings
44% below category average
Customer data management / contact management
4.82 Ratings
Workflow management
4.42 Ratings
Territory management
4.82 Ratings
Opportunity management
5.32 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.01 Ratings
Contract management
3.92 Ratings
Quote & order management
3.92 Ratings
Interaction tracking
4.42 Ratings
Channel / partner relationship management
4.82 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Oncontact CRM (discontinued)
Feature
Oncontact CRM (discontinued)
3.6
2 Ratings
73% below category average
Case management
5.32 Ratings
Call center management
4.42 Ratings
Help desk management
1.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Oncontact CRM (discontinued)
Feature
Oncontact CRM (discontinued)
8.5
1 Ratings
9% above category average
Lead management
8.01 Ratings
Email marketing
9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Oncontact CRM (discontinued)
Feature
Oncontact CRM (discontinued)
9.0
1 Ratings
16% above category average
Task management
9.01 Ratings
Reporting
9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Oncontact CRM (discontinued)
Feature
Oncontact CRM (discontinued)
8.7
1 Ratings
13% above category average
Forecasting
9.01 Ratings
Pipeline visualization
8.01 Ratings
Customizable reports
9.01 Ratings
Customization
Comparison of Customization features of Oncontact CRM (discontinued)
Feature
Oncontact CRM (discontinued)
4.9
2 Ratings
44% below category average
Custom fields
4.42 Ratings
Custom objects
4.42 Ratings
Scripting environment
3.92 Ratings
API for custom integration
7.01 Ratings
Security
Comparison of Security features of Oncontact CRM (discontinued)
Feature
Oncontact CRM (discontinued)
10.0
1 Ratings
17% above category average
Single sign-on capability
10.01 Ratings
Role-based user permissions
10.01 Ratings
Social CRM
Comparison of Social CRM features of Oncontact CRM (discontinued)
Feature
Oncontact CRM (discontinued)
7.0
1 Ratings
7% below category average
Social data
7.01 Ratings
Social engagement
7.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Oncontact CRM (discontinued)
Feature
Oncontact CRM (discontinued)
7.0
1 Ratings
7% below category average
Marketing automation
7.01 Ratings
Platform
Comparison of Platform features of Oncontact CRM (discontinued)
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
