Oncontact CRM (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Oncontact CRM (discontinued)	Score 4.8 out of 10	N/A	OnContact was customer relationship management software for sales and marketing automation, available through either cloud or on-premise deployment. It was acquired by Workwise LLC, which was in turn acquired by Aptean, and is no longer available for sale.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Oncontact CRM (discontinued)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Oncontact CRM (discontinued)
Considered Both Products	Oncontact CRM (discontinued) Michael Palecek Business Systems Manager Chose Oncontact CRM (discontinued) Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do … Incentivized Helpful?

Features

Oncontact CRM (discontinued)

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Oncontact CRM (discontinued) 5.0 2 Ratings 43% below category average
Customer data management / contact management	4.82 Ratings
Workflow management	4.42 Ratings
Territory management	4.82 Ratings
Opportunity management	5.32 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.01 Ratings
Contract management	3.92 Ratings
Quote & order management	3.92 Ratings
Interaction tracking	4.42 Ratings
Channel / partner relationship management	4.82 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Oncontact CRM (discontinued) 3.6 2 Ratings 72% below category average
Case management	5.32 Ratings
Call center management	4.42 Ratings
Help desk management	1.01 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Oncontact CRM (discontinued) 8.5 1 Ratings 10% above category average
Lead management	8.01 Ratings
Email marketing	9.01 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Oncontact CRM (discontinued) 9.0 1 Ratings 16% above category average
Task management	9.01 Ratings
Reporting	9.01 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Oncontact CRM (discontinued) 8.7 1 Ratings 13% above category average
Forecasting	9.01 Ratings
Pipeline visualization	8.01 Ratings
Customizable reports	9.01 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Oncontact CRM (discontinued) 4.9 2 Ratings 44% below category average
Custom fields	4.42 Ratings
Custom objects	4.42 Ratings
Scripting environment	3.92 Ratings
API for custom integration	7.01 Ratings

Security

Comparison of Security features of Product A and Product B
	Oncontact CRM (discontinued) 10.0 1 Ratings 18% above category average
Single sign-on capability	10.01 Ratings
Role-based user permissions	10.01 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Oncontact CRM (discontinued) 7.0 1 Ratings 6% below category average
Marketing automation	7.01 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Oncontact CRM (discontinued) 8.0 1 Ratings 6% above category average
Mobile access	8.01 Ratings

Best Alternatives
	Oncontact CRM (discontinued)
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Oncontact CRM (discontinued)
Likelihood to Recommend	4.8 (2 ratings)
Likelihood to Renew	10.0 (1 ratings)

User Testimonials
	Oncontact CRM (discontinued)
Likelihood to Recommend	Discontinued Products Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software. Incentivized Michael Palecek Business Systems Manager Read full review
Pros	Discontinued Products Company Name Contacts Incentivized DC Deb Crosby Human Resources Assistant Read full review
Cons	Discontinued Products Customization could be easier. Just about anything is possible, but the learning curve is steep. More focus on mass loading Incentivized Michael Palecek Business Systems Manager Read full review
Likelihood to Renew	Discontinued Products The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality. Incentivized Michael Palecek Business Systems Manager Read full review
Alternatives Considered	Discontinued Products Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations. We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much. Incentivized Michael Palecek Business Systems Manager Read full review
Return on Investment	Discontinued Products Don't know, I only use occasionally Incentivized DC Deb Crosby Human Resources Assistant Read full review
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