Oncontact Reviews

3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5.0 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-2 of 2)

Companies can't remove reviews or game the system. Here's why.
Michael Palecek | TrustRadius Reviewer
February 14, 2020

Very good mid-market CRM system

Score 9 out of 10
Vetted Review
Verified User
Review Source
The sales and customer service departments use Oncontact. The sales group uses the contact management module, marketing campaigns, and integration with the ERP software. The customer service department uses it to keep track of incoming and outgoing calls from customers and end-users. The integration with other software packages allows the group to use it as a single source for all of their data, and they do not need to maintain two customer masters.
  • All information available in one place
  • Customization
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Read Michael Palecek's full review
Deb Crosby | TrustRadius Reviewer
February 22, 2020

ONCONTACT-WASTE OF MY TIME

Score 1 out of 10
Vetted Review
Verified User
Review Source
Oncontact is being used to help keep track of customers and their business with us. We copy their orders, price lists and contact information and add any special notes for the customer.
  • Company Name
  • Contacts
  • Not very user-friendly
  • Needs to be able to show special message on customer's home page.
Oncontact does not do anything for me as far as being about to print out a customer's order in a friendly format that can be sent to the production floor for processing. To me, doing work in Oncontact doubles my work time.
Read Deb Crosby's full review

Feature Scorecard Summary

Customer data management / contact management (2)
5.0
Workflow management (2)
4.5
Territory management (2)
5.0
Opportunity management (2)
5.5
Integration with email client (e.g., Outlook or Gmail) (1)
9
Contract management (2)
4.0
Quote & order management (2)
4.0
Interaction tracking (2)
4.5
Channel / partner relationship management (2)
5.0
Case management (2)
5.5
Call center management (2)
4.5
Help desk management (1)
1
Lead management (1)
8
Email marketing (1)
9
Task management (1)
9
Reporting (1)
9
Forecasting (1)
9
Pipeline visualization (1)
8
Customizable reports (1)
9
Custom fields (2)
4.5
Custom objects (2)
4.5
Scripting environment (2)
4.0
API for custom integration (1)
7
Single sign-on capability (1)
10
Role-based user permissions (1)
10
Social data (1)
7
Social engagement (1)
7
Marketing automation (1)
7
Mobile access (1)
8

About Oncontact

OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.