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Oncontact CRM (discontinued)

Score4.8 out of 10

3 Reviews and Ratings

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What is Oncontact CRM (discontinued)?

OnContact was customer relationship management software for sales and marketing automation, available through either cloud or on-premise deployment. It was acquired by Workwise LLC, which was in turn acquired by Aptean, and is no longer available for sale.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Oncontact CRM (discontinued) has to offer, as determined by TrustRadius' reviewers.
Based on 3 ratings of Oncontact CRM (discontinued)'s features
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Top Performing Features

  • Single sign-on capability

    The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

    Category average: 8.7

  • Role-based user permissions

    Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

    Category average: 8.7

  • Integration with email client (e.g., Outlook or Gmail)

    Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

    Category average: 8.3

Areas for Improvement

  • Quote & order management

    Users can create, process and fulfill price quotations and sales transactions.

    Category average: 8

  • Scripting environment

    Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

    Category average: 7.5

  • Help desk management

    This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

    Category average: 8.1

Most Frequent Users

Top 3 industries using Oncontact CRM (discontinued)
Based on HG Insights installation data
View all Reviews
#1 most frequent

Manufacturing

51.7%

15 installations of 29

#2 most frequent

Professional, Scientific, and Technical Services

10.3%

3 installations of 29

#3 most frequent

Health Care and Social Assistance

3.4%

1 installation of 29

Reviews

What users are saying about Oncontact CRM (discontinued).
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Very good mid-market CRM system

Incentivized
Michael PalecekView profile
Business Systems Manager in Information Technology at Quick Cable (51-200 employees employees)

Pros

  • All information available in one place
  • Customization

Cons

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading

Return on Investment

  • Centralization of data presentation was a big positive.
  • Oncontact helped us standardize some of marketing functions.

Alternatives Considered

Salesforce.com and Microsoft 365 Business

Other Software Used

Epicor ERP, Autodesk Inventor, Microsoft 365 Business

ONCONTACT-WASTE OF MY TIME

Incentivized
Deb CrosbyView profile
Human Resources Assistant in Human Resources at Korda (51-200 employees employees)

Pros

  • Company Name
  • Contacts

Cons

  • Not very user-friendly
  • Needs to be able to show special message on customer's home page.

Return on Investment

  • Don't know, I only use occasionally