Oncontact

Oncontact Reviews

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Ratings and Reviews
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Michael Palecek | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The sales and customer service departments use Oncontact. The sales group uses the contact management module, marketing campaigns, and integration with the ERP software. The customer service department uses it to keep track of incoming and outgoing calls from customers and end-users. The integration with other software packages allows the group to use it as a single source for all of their data, and they do not need to maintain two customer masters.
  • All information available in one place
  • Customization
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Score 1 out of 10
Vetted Review
Verified User
Review Source
Oncontact is being used to help keep track of customers and their business with us. We copy their orders, price lists and contact information and add any special notes for the customer.
  • Company Name
  • Contacts
  • Not very user-friendly
  • Needs to be able to show special message on customer's home page.
Oncontact does not do anything for me as far as being about to print out a customer's order in a friendly format that can be sent to the production floor for processing. To me, doing work in Oncontact doubles my work time.

Oncontact Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
51%
5.1
Customer data management / contact management (2)
49%
4.9
Workflow management (2)
44%
4.4
Territory management (2)
49%
4.9
Opportunity management (2)
54%
5.4
Integration with email client (e.g., Outlook or Gmail) (1)
90%
9.0
Contract management (2)
39%
3.9
Quote & order management (2)
39%
3.9
Interaction tracking (2)
44%
4.4
Channel / partner relationship management (2)
49%
4.9
Customer Service & Support (3)
36%
3.6
Case management (2)
54%
5.4
Call center management (2)
44%
4.4
Help desk management (1)
10%
1.0
Marketing Automation (2)
85%
8.5
Lead management (1)
80%
8.0
Email marketing (1)
90%
9.0
CRM Project Management (2)
90%
9.0
Task management (1)
90%
9.0
Reporting (1)
90%
9.0
CRM Reporting & Analytics (3)
87%
8.7
Forecasting (1)
90%
9.0
Pipeline visualization (1)
80%
8.0
Customizable reports (1)
90%
9.0
Customization (4)
49%
4.9
Custom fields (2)
44%
4.4
Custom objects (2)
44%
4.4
Scripting environment (2)
39%
3.9
API for custom integration (1)
70%
7.0
Security (2)
100%
10.0
Single sign-on capability (1)
100%
10.0
Role-based user permissions (1)
100%
10.0
Social CRM (2)
70%
7.0
Social data (1)
70%
7.0
Social engagement (1)
70%
7.0
Integrations with 3rd-party Software (1)
70%
7.0
Marketing automation (1)
70%
7.0
Platform (1)
80%
8.0
Mobile access (1)
80%
8.0

What is Oncontact?

OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.

Oncontact Pricing

Frequently Asked Questions

What is Oncontact?

OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.

Who uses Oncontact?

The most common users of Oncontact are from Mid-size Companies and the Automotive industry.