Reviews (1-2 of 2)
February 14, 2020
Score 9 out of 10
The sales and customer service departments use Oncontact. The sales group uses the contact management module, marketing campaigns, and integration with the ERP software. The customer service department uses it to keep track of incoming and outgoing calls from customers and end-users. The integration with other software packages allows the group to use it as a single source for all of their data, and they do not need to maintain two customer masters.
Read Michael Palecek's full review
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Oncontact is being used to help keep track of customers and their business with us. We copy their orders, price lists and contact information and add any special notes for the customer.
Read Deb Crosby's full review
Oncontact does not do anything for me as far as being about to print out a customer's order in a friendly format that can be sent to the production floor for processing. To me, doing work in Oncontact doubles my work time.
Oncontact Scorecard Summary
Feature Scorecard Summary
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.
Categories: Customer Relationship Management (CRM)