OpenGov vs. Veeqo

OpenGov procurement needs to keep the business model of ProcureNow. I have noticed since it has joined OpenGov customer engagement has gotten lost.

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If you are an online seller using multiple channels e.g. Amazon, website, eBay, etc. this is essential. All orders arrive in one place. By pre-entering all your item dimensions and weights, you can book the shipping with a courier using a single click. This saves literally hours of time each day and allows you to spend time focusing on growing your business and answering emails rather than just booking shipping. This alone makes veeqo essential.

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• Engagement with customers.
• Continuous Improvement of product.
• Listens to customer needs.

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• Allows us to ship orders without having to book manually, saves a lot of time.
• Allows us to keep track of stock levels.
• Allows us to produce invoices, packing slips, custom forms etc automatically

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• Reaching out to customers.
• Training.

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• Allow notes to be deleted/edited by the author, sometimes people make a mistake
• When creating invoice templates etc, guidelines would help everything line up
• When using the search function, have search check the notes section as well

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The OpenGov platform has been relatively easy for all staff at different levels to implement into their daily workday.

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They have always resolved any issues we have had. It has been timely and responsive.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The staff found ShipStation hard to use. We are struggling to set it up and found that the interface was not intuitive like veeqos was. We were doubtful that it could outperform veeqo in the main areas which are important to us, usability and time-saving. Veeqo also has a clean UI.

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• Has saved staff huge amounts of time, which is now used on customer acquisition
• Allowed staff to keep track on order issues though the notes section and tagging staff
• Using the invoice, custom form templates has helped ensure orders to EU don't have customs issues

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info