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https://media.trustradius.com/product-logos/LS/qv/PP5R27X0T16Z.JPEGShipStationShippingStation - A Dependable Shipping Program that Speeds Your Packages on Their Way2019-10-05T17:43:23.206ZWe used ShipStation to ship all of our packages from multiple online marketplaces and our own website We also used it to track packages and check that all order were delivered. If an order encountered a delivery problem we could see by the icon on ShipStation and then follow up with USPS.,ShipStation makes it easy to check that packages are delivered by showing the delivery status.
ShipStation has preset postage options that were easy to set up and made it quicker to process orders.
They responded quickly to system problems - good customer service and dependable up time.,When we wanted to check on the cost of all available shipping services for a package we had to open a new window which was a bit awkward. We would have to pop back and forth.
Setting up a new shipping company had several steps that we would need help with. But once it was done it was done.,10,ShipStation's easy and consistent service setup meant we were able to process labels faster saving time and money.
We received shipping discounts through ShipStation that helped our bottom line.,ShippingEasy,10,BigCommerce, GoDaddy, OlarkVivian VassarA Ship shape product2019-09-16T21:54:35.309ZThree people do the shipping in our company, and ShipStation allows any individual to be aware of what has already been done regarding an order. It makes my job managing the shipping department much easier. We can offer multiple options for shipping and batch process them all at the same time.,It makes it easy to offer and manage multiple shipping methods.
It is easy to search what has been shipped in the past, and it integrates well with our BigCommerce site.
Multiple users can easily see what has been done vs what needs to be done.,When additional customs forms are required you have to remember to go in and print them instead of them printing automatically. It would be helpful if you received a notice/email about this more than an icon in the shipments screen.
It has some redundant features.
I wish you didn't have to manually refresh to see new orders that have come in from the website.,10,The shipping process takes much less time than it used to before we used ShipStation, so we pay employees less to do it.
Our customers like being able to select from multiple postal services.
Batch processing labels saves time.,BigCommerce,9,BigCommerce, Avid Pro Tools, Google FormsKrisstina HawksShipStation: So good go have you back on board with 420EDC!2019-08-06T18:55:43.524ZWe use ShipStation as part of our BigCommerce package to help with fulfillment, create shipping labels and manage returns of products.
As a small operation, it allows us to manage our shipping in house without the need for a fulfillment center which keeps costs down. We use ShipStation and their Stamps.com integration to ship thru USPS 99% of the time.
ShipStation saves us hours at the post office with the ability to print postage at home and drop off or have picked up by our rural USPS carrier.,Batch Printing
Integration with Big Commerce
Provides an easy to manage fulfillment operation,New Beta software was hard to use, I reverted back to the older version.
Sometimes ShipStation fails to print the labels I want, I have to manually download them and print from outside ShipStation.
I primarily use Firefox for my browser but something between BigCommerce, ShipStation and Firefox doesn't play well. So for printing, I use Safari which doesn't render the same issues.,9,ShipStation has had a positive impact on our ROI.
Minimal waiting in line at the post office
Offers the ability for a one man show to manage day to day which is what my operation currently is.,9,9,,BigCommerce, Network Solutions, Mailchimp, HotjarMark LinkhorstShipStation is all you will need2019-07-26T01:24:09.143ZShipStation is used by our whole organization for all our shipping needs. It imports our orders directly from BigCommerce and creates shipping labels based on the service the customer selected. It uses the combined weight and size of the items purchased to determine shipping costs based on the rates set up with the carrier.,Create labels.
Run reports.
Verify addresses.,I don't like the newest release, but may just need time to get use to it.
Reprints are not easy.,10,It's been a great time saver, as it is very fast and needs little user action. You basically hit a button.
You can quickly show in what areas of the country you may be undercharging or overcharging on shipping.
It maintains customer history, which helps a lot with customer service.,ShippingEasy,BigCommerce, Shopify, YotpoJose CrowleyShipStation makes shipping easy2019-06-05T21:33:07.214ZShipStation is the main shipping software for our entire business. All of our orders—from multiple channels—flow into ShipStation, which is tied to all of our carrier accounts. It is our one-stop shop when it comes to all things shipping.,Great USPS rates
Integrates with all major carriers (others don't) and e-commerce stores
Customizable email templates and tracking pages
The clean, customizable dashboard makes organizing easy
Custom store/marketplace integrations,Needs barcode scanning to help reduce picking and packing errors
The Products and Customers sections aren't easy to edit and require us to use workarounds
User permissions aren't very granular and give too much access sometimes
ShipStation v3 Beta hides quote options in menus now, making it harder to get quotes fast
Alerts are weak, not customizable and can be easily missed,8,Reduced shipping costs with the ability to compare rates across multiple carriers.
Cut back on customer service time with timely email confirmations to customers.
Gave us more insight into our shipping analytics.,ordoro,BigCommerceCharles CombsCan't afford not to ship with ShipStation2019-09-27T13:47:00.842ZWe use ShipStation as a third party shipment management software, integrating with a shipping label company (Stamps.com) and our eCommerce platform (BigCommerce). ShipStation provides custom label design, allows us to ship from multiple locations using one account, and manages customer contact options (like pre/post ship emails, tracking, and landing pages).,Integration: It works so well I forget that it is a 3rd party solution sometimes.
Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.,ShipStation needs to allow DKIM/SPF email verification so customers receive emails directly from our email address instead of "via shipstation.com"
Statistics/Overview need to have a "quarterly" view.
Post shipment actions, primarily notifications, shouldn't silently fail like they do currently. When there's a failure (no tech is perfect!), the user should be notified so we can take manual action (like emailing the customer telling them the order shipped or attempting a manual notification).,10,Pays for itself: The discounts on shipping labels more than pays for the small monthly fee to use.
Saves time: Automations streamline the fulfillment process to the point where shipping becomes one click.
Prevents errors: You never have to manually enter data, which means there's no chance for user error.,,10,Google Authenticator, BigCommerce, Microsoft Office 2016Verified UserShipStation User Review2019-06-24T16:21:45.788ZWe use ShipStation in our shipping department to send out our orders. It is very helpful in organizing our orders from our inventory management system. The orders flow from the ERP system to ShipStation and once the orders are shipped the tracking information goes back to the ERP system and ShipStation sends an email to the customer. The customer data is imported for us, so typing of addresses unless there needs to be a manual adjustment from time to time.,Order Management
Compares rates between all our carriers
Integration with our ERP,Equipment/Hardware Issues
Status Page (showing downtime) Not Always Accurate,8,It saves a lot of time being able to import the customer data.
It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
It can save data such as your most common box sizes.,Brightpearl, BigCommerce, Rackspace Cloud HostingVerified UserUsing ShipStation as an Omni-Channel Retailer2019-10-15T21:03:14.447ZWe use ShipStation to ship all online orders. We have all our third-party marketplaces linked to Channel Advisor and then have Channel Advisor linked to ShipStation. Orders are imported, labels printed, and tracking sent back to the marketplaces seamlessly. We primarily use ShipStation for the online portion of our business, but occasionally we do fulfill orders for our group business through ShipStation as well. The interface is easy to understand and easy to train employees on. It makes shipping hundreds of packages daily a breeze.,The integrations between ShipStation, the marketplaces, and Channel Advisor are perfect and rarely have issues.
ShipStation automatically sends the shipment notification to the marketplace and emails the customer with tracking information which means we never have to worry if our customers are receiving that info.
The tracking portal for custom websites is absolutely great. We've branded it to match our e-commerce store and it provides access for our buyers to real-time tracking updates.,Making the Aliases importable via CSV would be a huge help. Currently, we have to add each one manually and we even had to develop a BOT that would add thousands over the course of hours, but that process is still time-consuming and nowhere near perfect. If this could be solved by allowing Aliases to be uploaded via CSV that would be lovely.
The product information area could be improved upon, maybe adding more fields so you can have as much product info in ShipStaion as possible. Also making any new data fields importable would be great.,10,ShipStation has given us the ability to easily and efficiently ship hundreds of orders in a day.
The increase in our output capability has allowed us to list more products and in turn, bring in more income.
ShipStation is super affordable and is a no brainer for any online business that fulfills its own orders.,,10,ChannelAdvisor, Stamped.io, BigCommerce, Google Analytics, Google Drive, Zentail Commerce, Adobe Photoshop, Slack, Google Ads (formerly AdWords), Google Hangouts, Zoom Video WebinarVerified UserShipping with Shipstation2019-09-26T17:37:49.771ZShipStation is integrated with Bigcommerce within our company. Its used mostly by the shipping department but also with customer service. We are able to keep track of when shipments go out the door and provide our customers with tracking numbers. Shipstation is a quick and easy way to get the shipments out the door and manage them at the same time.,Integrated shipping rates directly from the post office
The scales sync directly with the software for more accurate measurements
Can allow multiple stations to use one printer to save on equipment costs.,There are times when the printers or scales will drop and need to be reconnected
If a user doesnt realize shipstation connect is not turned on their station will not connect to their hardware
The logistics could be a little more granular,8,The use of shipstation with our new stations has increased work flow dramatically
The ability to easy pull the tracking data for a customer is helpful.
Integrating with BigCommerce to notify customers of item shipments,,8,SkuVault, Zendesk, Lightspeed RetailVerified UserShipStation -- a good solution for a first growth to multiple warehouses2019-07-19T22:51:49.409ZWe ship approximately 7000 e-commerce packages a week and needed a shipping tool that was cloud-based, so we could ship from multiple warehouses. ShipStation provides an inexpensive solution that has some tools that the bigger more expensive solutions have without the expense and coding. It works well with ChannelAdvisor, Amazon, Amazon PRIME, eBay, and BigCommerce.,A good cloud-based system for multi-warehouse transfers.
Multi-use carriers, so we can shop rates.
Filters, tags, and automation rules to make choices limited.
Great customer service.
We have over 40 users logged in, and no slow downs.,It does not shop the best rates for you.
It's only as automated as you can make a singular line of rules. It does not branch for automation rules.
This is not its fault, but it is only as good as the data coming in. If you don't have dimensions already, it does not average sizes within an SKU.,9,Positive impact: now we can communicate across warehouses.
Positive impact: it allows for multiple waves of shipping throughout the day and keeps first in, first out.
Positive impact on finances because less technology is used to communicate with warehouses in other locations.,,ChannelAdvisor, BigCommerceVerified UserCurrent ShipStation User and have only good things to say. Customer for life!2019-10-03T16:49:59.503ZIt is being used for all of our order processing and shipping across all selling channels. It is used across the whole organization and it addressing syncing and managing shipping across different selling platforms and brings them all into one interface.,Easy to use interface
Powerful Features
Supports more marketplaces and apps,Better discounted shipping rates for carriers,10,Saves me time on order fulfillment and shipping by streamlining tasks
Great tool for searching past and new orders,,10Verified UserAn Absolute Necessity for Multi-Channel eCommerce2018-12-18T02:46:14.681ZShipStation streamlines our shipping process, we also connect an API to ShipStation to import orders into our somewhat ancient warehouse and accounting software. We have multiple selling channels, and are always looking to add more, and that's not a concern with ShipStation, which to the best of my knowledge has integrated with every single selling channel I've ever used. The API we use is very specific to our business, as I mentioned we use an ancient, jack of all trades warehouse/accounting software, and it can be a difficult fit for eCommerce, but we've made it work using the API, in that manner ShipStation has been very flexible.,Customer service is always very important to me; I've never had any issues getting a question answered via live chat, which is super convenient when I'm working, and can't budget time to be on the phone AND working.
The search in ShipStation is pretty robust, it's fairly easy to find an order using pretty much any bit of information from an eBay user name to first or last name. I've never had trouble finding an order when I need.
I like that I can save custom exports in ShipStation that help me determine my average cost of shipping, which helps me be more competitive with pricing. I just search an item number, sort by quantity, export, and I have a custom "cost of shipping" export that I just run through excel and get my average.
ShipStation features a shipping calculator, right there, super convenient in the header. You'd be surprised to find that it's really difficult to find a good shipping calculator online, so it's nice to have it here in my shipping software.,If I had to nitpick, I'd say that I'm not a big fan of ShipStation's new V3 UX update. It's more-or-less the same UX, only some of the data that I relied upon is now hidden elsewhere. It's not that I resist change or anything like that, I just like to get to the information I need using the least amount of clicks.
I have some alerts set up to notify shipping when an order has been sitting in our order screen for too long, I'm just not really impressed with the alert itself, which is just a red alert in your top menu that can be easily cleared and forgotten about. I'd really like the option to be able to opt into email or text alerts.
The account settings tab is a little random in that you have you find your automation rules on the same page you find your Subscription and Passwords, and then your user profile is a completely separate thing. It's not the end of the world or anything, but it just seems like there's not a lot of logic on what's on the Popular Settings page, but you get used to it.,9,The ability to export an item's sales history + cost of shipping for each order has made it very easy for me to fine tune my pricing and be more profitable.
Give me one place to handle all of my shipping needs, including shipping estimates which saves me time, and time=money.,ordoro,Shopify, Volusion, Google Ads (formerly AdWords), Adobe Photoshop, Google AnalyticsPaul Francis JonesShipStation truly makes my Shipping Easy!2018-02-02T17:13:25.740ZWe are using ShipStation right now for all of our fulfillment for our sales from our website at www.buiced.com. It addresses the problem of how to ship trhe orders that come into out site, and I can honestly say it does a GREAT job. It is very well done and set up, and honestly could not run my business without it!,The User Interface is good, although there is A LOT in there and so you really need to spend time looking at all areas.
Their Postage Rates with USPS are amazing, I mean REALLY GOOD.
I found that they're pretty good with getting back promptly with Customer Service needs and issues as well.,I am not sure why you cannot Close Out Shipments from previous days.
Also, for some reason, the BAR CODE for the End of the Day Shipments does NOT scan at the USPS offices. I have had to PRINT it out.
When you Schedule A Pick Up, it should pull the End of Day Shipment info into that area, so we don't have to fill it out again. Maybe I am missing something, but I don't feel like it does that.,10,I can't really answer this since I don't know costs of other competitors well enough.
I will say that when I compare Shipping Rates of Shipstation vs. Shopify Shipping, ShipStation wins so that is helping our bottomline and expenses.
I also think that the ease of use saves labor time, so that also helps.,,Shopify, Klaviyo, MailChimp, SquarespaceRay DoustdarIf you're deciding on Shipworks and ShipStation read this!2017-03-23T15:14:19.238ZWe use ShipStation for all our package shipments. ShipStation connects with BrightPearl seamlessly so all orders are updated in real time which is key for our Customer Support personnel.,Easy to set up and implement.
Easy to create box sizes that are commonly used by the warehouse/shipping department.
Customer support is always there to help.
Strong integration with BrightPearl.,It'd be great to see Freight on ShipStation, especially ones like FedEx or UPS.
It would be great if items aren't actually shipped out of ShipStation to not count against the quota. For instance if we sell something straight from the store and the support person working in BrightPearl "picks" the order it goes to ShipStation and if the person just says "shipped" it counts against the quota. The only items going against the quota should be ones where labels are actually printed.
It would be perfect to be able to say what products are in each box. Being able to print off packing lists for each box with exactly what's inside would be extremely helpful!,9,Being able to get tracking out to customer quickly and accurately.
The ease of use by our employees has saved them time and frustration.,,Adobe Acrobat DC, Magento Community EditionWill ThompsonShipStation Makes your Shipping World a Happy Place2017-03-16T20:09:40.942ZShipstation is used by our shipping department. Shipstation allows us to update our API Brightpearl with tracking information which in turn updates our selling channels.,Immediate tracking information provided to customers.
Ability to create manual shipments.
Allows us to compare pricing for UPS versus USPS.,Creating End of Day reports can sometimes be an issue if there is a holiday that only affects my state and Shipstation does not change setting on their end in a timely fashion.
I occasionally have a problem importing new SKUs and having all the settings updated correctly.,10,The positive impact Shipstation has had is to provide tracking information to customers with no manual intervention. The less manual intervention, the more we save on labor costs.,Dropbox, QuickBooks OnlineTammy Cameron
Unspecified
ShipStation
28 Ratings
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