OpenPay vs. Paddle

If you'd like to be less reliant on Stripe and cut down on fees

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.

• Analytics
• Multi Payment Gateways
• Dunning

• Taking care of the relation with government entities and compliance in each country.
• They take care of the VAT for us.
• It gives the tools to scale to other countries being able to charge your users in different parts of the world.

Incentivized

• Would love to see PayPal integrated

• Analytics could support more flexible analysis of reported data and better custom events.
• More customization of the drop in purchase UI on the web without the need for a full custom site integration.
• Sometimes communication from their front line support staff has gone to the wrong address.

Incentivized

It helped boost our revenue through smarter optimization by providing effective dunning and retry features, flexibility to use multiple payment gateways, and competitive pricing compared to other platforms.

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.

Incentivized

• Lowered Cost for Subscription Management
• Given us support that caters to our needs

• Paddle takes only 5% of sales, in comparison to 30% as Apple does.
• We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.

Incentivized