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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mitel OpenScape Business

    Score8 out of 10
    N/AOpenScape Business is a unified communications offering from Mitel. Formerly formerly Siemens Enteprise Communications and later from Unifiy, it combines telephony & VOIP, web & video conferencing, and messaging in one integrated platform targeted at SMBs.N/A

    Phone.com

    Score10 out of 10
    N/APhone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.

    $12.99

    per month

    Pricing
    Mitel OpenScape BusinessPhone.com
    Editions & Modules
    No answers on this topic
    IP Phone Connection
    $4.99
    per month, per device
    Phone Numbers
    $4.99
    per month
    Call Recording
    $7.99
    per month
    Basic Users
    $12.99
    per user, per month
    Plus Users
    $19.99
    per user, per month
    Pro Users
    $29.99
    per user, per month
    Lice Receptionist
    Starting at $90
    per month
    Global Phone Numbers
    Starting at $4.99
    per month
    International Dialing
    Vary Rates
    Offerings
    Pricing Offerings
    Mitel OpenScape BusinessPhone.com
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
    More Pricing Information
    Features
    Mitel OpenScape BusinessPhone.com
    Cloud PBX
    Comparison of Cloud PBX features of Mitel OpenScape Business and Phone.com
    Feature
    Mitel OpenScape Business
    9.2
    1 Ratings
    8% above category average
    Phone.com
    10.0
    2 Ratings
    23% above category average
    Hosted PBX9.01 Ratings10.02 Ratings
    Multi-level Interactive Voice Response (IVR)9.01 Ratings10.02 Ratings
    Directory of employee names9.01 Ratings10.02 Ratings
    User templates00 Ratings10.02 Ratings
    Call reports00 Ratings10.02 Ratings
    Call Management
    Comparison of Call Management features of Mitel OpenScape Business and Phone.com
    Feature
    Mitel OpenScape Business
    9.2
    1 Ratings
    6% above category average
    Phone.com
    10.0
    2 Ratings
    20% above category average
    Answering rules9.01 Ratings10.02 Ratings
    Call recording8.01 Ratings10.02 Ratings
    Call park9.01 Ratings10.01 Ratings
    Call screening10.01 Ratings10.02 Ratings
    Message alerts10.01 Ratings10.02 Ratings
    Mobile apps
    Comparison of Mobile apps features of Mitel OpenScape Business and Phone.com
    Feature
    Mitel OpenScape Business
    9.0
    1 Ratings
    2% above category average
    Phone.com
    10.0
    2 Ratings
    24% above category average
    Mobile app for iOS9.01 Ratings10.01 Ratings
    Mobile app for Android9.01 Ratings10.01 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Mitel OpenScape Business and Phone.com
    Feature
    Mitel OpenScape Business
    -
    Ratings
    Phone.com
    10.0
    1 Ratings
    23% above category average
    Audio conferencing00 Ratings10.01 Ratings
    Instant messaging00 Ratings10.01 Ratings
    Best Alternatives
    Mitel OpenScape BusinessPhone.com
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mitel OpenScape BusinessPhone.com
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (2 ratings)
    User Testimonials
    Mitel OpenScape BusinessPhone.com
    Likelihood to Recommend
    Mitel Networks Corporation
    From very small / medium / enterprise and even blue light customers - Atos/Unify will solutions fit and work.
    Incentivized
    Read full review
    Phone.com
    Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
    Incentivized
    Read full review
    Pros
    Mitel Networks Corporation
    • Resilience.
    • Work from anywhere.
    • Easier to use and administrate.
    • Accommodates many environments.
    Incentivized
    Read full review
    Phone.com
    • Customer service and live chat are amazing
    • Simple, straight forward
    • Easy to setup
    • Affordable
    Incentivized
    Read full review
    Cons
    Mitel Networks Corporation
    No answers on this topic
    Phone.com
    • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
    • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
    Incentivized
    Read full review
    Alternatives Considered
    Mitel Networks Corporation
    Holds more than its own against the competition and consistently keeps this over time.
    Incentivized
    Read full review
    Phone.com
    No answers on this topic
    Return on Investment
    Mitel Networks Corporation
    • Overall controllable fixed license costs.
    • Flexible license model in customer control.
    Incentivized
    Read full review
    Phone.com
    • Reduced cost and improved our efficiency - all reps love it.
    Incentivized
    Read full review
    ScreenShots

    Phone.com Screenshots

    Screenshot of Phone.com Dashboard