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OpenText Universal Discovery and Universal CMDB

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Universal Discovery and Universal CMDB

    Score4 out of 10
    N/AFormerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.N/A
    Pricing
    OpenText Universal Discovery and Universal CMDB
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText Universal Discovery and Universal CMDB
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    OpenText Universal Discovery and Universal CMDB
    Considered Both Products
    OpenText
    Chose OpenText Universal Discovery and Universal CMDB
    There are no relevant differences between the most well-known CMDB tools in terms of their features and user experience; however, one of the critical facts to select a specific CMDB product is its capacity to integrate it with all IT operations management tools for ITIL …
    Incentivized
    Chose OpenText Universal Discovery and Universal CMDB
    Microfocus is less expensive than IBM. Also, IBM's user interface is more complex than Microfocus's User interface as Microfocus is more friendly. Also, Microfocus allows the user or system engineer to navigate the UI, search records and service manager, etc. providing the user …
    Incentivized
    Chose OpenText Universal Discovery and Universal CMDB
    Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.
    Incentivized
    Chose OpenText Universal Discovery and Universal CMDB
    It's fabulous software with asset tracking. Magnificent for minimizing cost. Excellent with managing virtual servers. Intuitive user interface.
    Incentivized
    Key User Insights
    Would buy again
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    User Ratings
    OpenText Universal Discovery and Universal CMDB
    Likelihood to Recommend
    8.0
    (6 ratings)
    Likelihood to Renew
    5.0
    (1 ratings)
    Usability
    7.0
    (1 ratings)
    Support Rating
    7.0
    (1 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    User Testimonials
    OpenText Universal Discovery and Universal CMDB
    Likelihood to Recommend
    OpenText
    Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.
    Incentivized
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    Pros
    OpenText
    • Management and organization of Configuration Items
    • Ensures a single and uniform source of database to avoid any ambiguity between departments.
    • Proper delivery of services
    Incentivized
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    Cons
    OpenText
    • When getting started the Cloud deployment may be not that easy.
    • To manipulate the system deeply requires a professional operator.
    • Working on large data project.
    Incentivized
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    Usability
    OpenText
    Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.
    Incentivized
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    Support Rating
    OpenText
    Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.
    Incentivized
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    Implementation Rating
    OpenText
    Upgrades from old versions were really hard to handle.
    Incentivized
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    Alternatives Considered
    OpenText
    Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.
    Incentivized
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    Return on Investment
    OpenText
    • ensured proper service delivery which helped organizations to grow
    • It was a little expensive for the company.
    • Mainly had a positive impact especially in the cases of risk assessment and analysis.
    Incentivized
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    ScreenShots