UCMDB for IT Operation Managemet processes
April 26, 2022

UCMDB for IT Operation Managemet processes

Oscar Narváez Del Rio | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Micro Focus Universal Discovery and Universal CMDB (formerly HP Universal CMDB)

One of the most critical facts for IT operation management is to have a complete view of infrastructure, databases, applications, and services to understand the entire ecosystem and all relationships, which is hard to achieve without the proper tools and the risk of losing control could be high. Micro Focus Universal Discovery and Universal CMDB uses different protocols, connectors, and components to scan the different CI types and dynamically creates the relations between them, keeping all information up to date and allowing centralized management. Universal CMDB is a tool that can be natively integrated with other Microfocus tools for IT operation management like Service Manager, SiteScope, Operations Bridge, etc., and also with tools from different vendors articulating processes to support IT operations.

Pros

  • Create a unified map of IT Infraestructure and services
  • Provide a single source for managing a CMDB
  • Discover CIs and their relationship from different technologies
  • Agent-less discovery allows a complete scan withoud dependency on agents instalation

Cons

  • Upgrade proccess throgh versions has a medium-high complexity
  • Old versions wich do not sopport CMS interface have low performance for reporting
  • All features are only available with license
  • Agent-less discovery and centralized CIs management
  • Native integration with IT Operation Management tools
  • Create a service oriented model of IT components
  • Provide up to date information of all IT Infrastructure and service for managment level
  • Support analysis for incident management and capacity planning
There are no relevant differences between the most well-known CMDB tools in terms of their features and user experience; however, one of the critical facts to select a specific CMDB product is its capacity to integrate it with all IT operations management tools for ITIL processes (Event, Incident, Problem, Change management, etc.). Implementing a set of tools from the same vendor reduces complexity and enables integrated support. Universal CMDB requires medium-high skill for platform administrators which could be overcome with product training and vendor support.

Do you think OpenText Universal Discovery and Universal CMDB delivers good value for the price?

Not sure

Are you happy with OpenText Universal Discovery and Universal CMDB's feature set?

Yes

Did OpenText Universal Discovery and Universal CMDB live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText Universal Discovery and Universal CMDB go as expected?

Yes

Would you buy OpenText Universal Discovery and Universal CMDB again?

No

Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.

Using Micro Focus Universal Discovery and Universal CMDB (formerly HP Universal CMDB)

30 - IT Operations: Sysops, DBA, Netadmin, Command Center, Monitoring tools, Capacity Management.
3 - On-premise installation of Universal CMDB requires medium-high knowledge of IT infrastructure (OS) and communication protocols to understand and handle all different components.
  • Infrastructure Discovery
  • Service modeling
  • CIs Reporting

Evaluating Micro Focus Universal Discovery and Universal CMDB and Competitors

  • Product Features
  • Product Usability
I would start with an open tool for infrastructure and services discovery and explore different products, user experience, and the capacity to be integrated with other ITOM tools currently in use or asses other tools in the open-source space that could replace them.

Micro Focus Universal Discovery and Universal CMDB Implementation

Upgrades from old versions were really hard to handle.
  • Implemented in-house
  • Platform upgrade

Micro Focus Universal Discovery and Universal CMDB Support

Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Escalation required
Need to explain problems multiple times
Yes, part of the support for all microfocus tools.

Using Micro Focus Universal Discovery and Universal CMDB

Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.
ProsCons
Easy to use
Well integrated
Consistent
Lots to learn
  • CMS

Comments

More Reviews of OpenText Universal Discovery and Universal CMDB

  1. Home
  2. Configuration Management Databases
  3. OpenText Universal Discovery and Universal CMDB Reviews
  4. User Review of OpenText Universal Discovery and Universal CMDB