UCMDB for IT Operation Managemet processes
Overall Satisfaction with Micro Focus Universal Discovery and Universal CMDB (formerly HP Universal CMDB)
One of the most critical facts for IT operation management is to have a complete view of infrastructure, databases, applications, and services to understand the entire ecosystem and all relationships, which is hard to achieve without the proper tools and the risk of losing control could be high. Micro Focus Universal Discovery and Universal CMDB uses different protocols, connectors, and components to scan the different CI types and dynamically creates the relations between them, keeping all information up to date and allowing centralized management. Universal CMDB is a tool that can be natively integrated with other Microfocus tools for IT operation management like Service Manager, SiteScope, Operations Bridge, etc., and also with tools from different vendors articulating processes to support IT operations.
Pros
- Create a unified map of IT Infraestructure and services
- Provide a single source for managing a CMDB
- Discover CIs and their relationship from different technologies
- Agent-less discovery allows a complete scan withoud dependency on agents instalation
Cons
- Upgrade proccess throgh versions has a medium-high complexity
- Old versions wich do not sopport CMS interface have low performance for reporting
- All features are only available with license
- Agent-less discovery and centralized CIs management
- Native integration with IT Operation Management tools
- Create a service oriented model of IT components
- Provide up to date information of all IT Infrastructure and service for managment level
- Support analysis for incident management and capacity planning
- BMC Helix Discovery, BMC Helix Configuration Management Database (CMDB) and Zabbix
There are no relevant differences between the most well-known CMDB tools in terms of their features and user experience; however, one of the critical facts to select a specific CMDB product is its capacity to integrate it with all IT operations management tools for ITIL processes (Event, Incident, Problem, Change management, etc.). Implementing a set of tools from the same vendor reduces complexity and enables integrated support. Universal CMDB requires medium-high skill for platform administrators which could be overcome with product training and vendor support.
Do you think OpenText Universal Discovery and Universal CMDB delivers good value for the price?
Not sure
Are you happy with OpenText Universal Discovery and Universal CMDB's feature set?
Yes
Did OpenText Universal Discovery and Universal CMDB live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OpenText Universal Discovery and Universal CMDB go as expected?
Yes
Would you buy OpenText Universal Discovery and Universal CMDB again?
No
Using Micro Focus Universal Discovery and Universal CMDB (formerly HP Universal CMDB)
30 - IT Operations: Sysops, DBA, Netadmin, Command Center, Monitoring tools, Capacity Management.
3 - On-premise installation of Universal CMDB requires medium-high knowledge of IT infrastructure (OS) and communication protocols to understand and handle all different components.
- Infrastructure Discovery
- Service modeling
- CIs Reporting
Evaluating Micro Focus Universal Discovery and Universal CMDB and Competitors
- Product Features
- Product Usability
I would start with an open tool for infrastructure and services discovery and explore different products, user experience, and the capacity to be integrated with other ITOM tools currently in use or asses other tools in the open-source space that could replace them.
Micro Focus Universal Discovery and Universal CMDB Implementation
- Implemented in-house
- Platform upgrade
Micro Focus Universal Discovery and Universal CMDB Support
Pros | Cons |
---|---|
Knowledgeable team Problems get solved Kept well informed Support cares about my success | Escalation required Need to explain problems multiple times |
Yes, part of the support for all microfocus tools.
Using Micro Focus Universal Discovery and Universal CMDB
Pros | Cons |
---|---|
Easy to use Well integrated Consistent | Lots to learn |
- CMS
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