TrustRadius

OpenText Exstream vs. Smart Communications SmartCOMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText Exstream
Score 9.8 out of 10
N/A
OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.N/A
SmartCOMM
Score 8.8 out of 10
N/A
Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.N/A
Pricing
OpenText ExstreamSmart Communications SmartCOMM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText ExstreamSmartCOMM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
OpenText ExstreamSmart Communications SmartCOMM
Considered Both Products
OpenText Exstream

No answer on this topic

SmartCOMM
Verified User
Manager
Chose Smart Communications SmartCOMM
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
Top Pros

No answers on this topic

Top Cons
Best Alternatives
OpenText ExstreamSmart Communications SmartCOMM
Small Businesses
EZ Texting
EZ Texting
Score 8.9 out of 10
EZ Texting
EZ Texting
Score 8.9 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenText ExstreamSmart Communications SmartCOMM
Likelihood to Recommend
7.8
(3 ratings)
9.0
(2 ratings)
In-Person Training
5.0
(1 ratings)
-
(0 ratings)
Online Training
3.0
(1 ratings)
-
(0 ratings)
User Testimonials
OpenText ExstreamSmart Communications SmartCOMM
Likelihood to Recommend
OpenText
OpenText Exstream is well suited for creation of documents in a corporate environment with huge throughput, but at the same time needs a very structured set of document types due to layout requirements.
Verified User
Anonymous
Read full review
Smart Communications
It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable.
Verified User
Anonymous
Read full review
Pros
OpenText
  • Secure Document Generaration
  • Customer Communication
  • Fast Batch processing
  • On demand API based document retrial and re-printing
Verified User
Anonymous
Read full review
Smart Communications
  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance
Verified User
Anonymous
Read full review
Cons
OpenText
  • merge the design manager and designer
  • the way components are used accros applications
  • when using XML the array handling must be improved
Daniel Acevedo | TrustRadius Reviewer
Daniel Acevedo
Software Engineer & Publishing Development Leader
Read full review
Smart Communications
  • Price
  • Licensing is bit complicated
  • Frequent upgrades
Verified User
Anonymous
Read full review
Alternatives Considered
OpenText
Design flexibility, customer communication and lesser cost of ownership.
Verified User
Anonymous
Read full review
Smart Communications
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
Verified User
Anonymous
Read full review
Return on Investment
OpenText
  • increased customer and employee satisfaction
Verified User
Anonymous
Read full review
Smart Communications
  • Migration ease
  • Latest features
  • Cloud readiness
Verified User
Anonymous
Read full review
ScreenShots