OpenText RFx Center (legacy) vs. Responsive

OpenText RFX is well suited with Smaller or midsize organizations where it can be used as standalone solution. For large organization with Custom procurement processes and integration requirements with other business products like SAP, there are better solutions are available which can be evaluated with OpenText RFX product. Custom development processes are limited in OpenText RFX and there are some solutions like SAP SRM and Ariba can be evaluated.

Incentivized

Good use cases: - Responding to RFP's especially generic questions that are asked frequently (company size, product info, security posture) - Delegating approvals or questions to appropriate teams where the AI solution is not well positioned to provide a thorough or complete answer - Reviewing previous RFP documents that have been submitted by previous account teams Bad Use Cases: - Struggles compared to other AI tools with contextual deep questions about product functionality - Doesn't seamlessly integrate with tools where our clients submit RFP and require sign ons.

Incentivized

• Monitor procurement spend.
• manage Supplier relationship.
• Integrate with ERPs like SAP.
• Analytics of procurement trends.

Incentivized

• Live collaboration - the ability for multiple experts to simultaneously work on the same RFP.
• Artificial intelligence - the ability for the product to continually learn what the best answers are and serve them up to our teams.
• Dynamic branding - the ability for custom brand different templates by vertical, line of business, local branding, etc. with seamless transition.
• Content review & moderation - the ability for our national content team to bulk review, edit and share content with our teams in a methodical way.

Incentivized

• Integration with ERP products like SAP.
• UX User experience.
• Custom procurement processes.
• Product support.

Incentivized

• Reporting and Analytics is basic, you can purchase advanced analytics though
• It would have been nice to have a set structure in mind or a example/case study to structure our responses in the most appropriate way, but we are working through that with their stellar support team
• Really great new features, but expensive

Incentivized

We'd be sunk without Responsive. The sales motion would slow way down in several places, and that's just unacceptable. AND I love the product. It helps me do my job efficiently. The Responsive team is GREAT. Support is getting better. The Product and Customer Experience Team is so knowledgeable and willing to help with new features and troubleshoot what's going on. It's an all-around great experience. Not to mention starting over - I can't even get my head around that.

Incentivized

Very easy to navigate and use. Very intuitive user interface

Incentivized

If I cannot solve a problem, then I reach out to Support and they are ON IT. They always solve the problem and get back to me immediately with an answer. Our customer support person who is assigned to us (we have had several) are responsive and helpful. We have asked them to sit in on meetings and help socialize the tool.

Incentivized

We were able to complete an RFP during our free trial. We were already leaning toward RFPIO but that pushed us over the edge.

Solutions like SAP Ariba are better suited for large enterprises with Custom processes and integration requirements with other ERP software like SAP ERP or S/4HANA products which are been used most of the fortune 500 companies. OpenText RFX is good for small and medium organizations with limited customization and integration requirements.

Incentivized

While others have had a good experience with Qvidian, we unfortunately did not. Our questions were never answered by our Qvidian rep, as we used it the platform had no AI capabilities, and we had very low usage. It didn't serve our needs. Responsive has been incredible in their communication, responses, partnership, and willingness to get our feedback in order to improve the platform

Incentivized

• Efficient procurement process.
• Easy vendor/supplier management.
• Faster implementation.

Incentivized

• Client Confidence: the use of RFP360 has allowed us to deliver a demonstrably robust process to our clients, providing them a very high level of confidence in the quality of our work.
• Time Efficiency: RFP360's services provide a great deal of time-saving in the management of virtually the entire RFP process.

Incentivized