Optimal Workshop

Likelihood to Recommend

Optimal Workshop is great for UX testing for those with a budget to do so. This may be a little on the expensive side for smaller businesses, but definitely not anything crazy expensive. The insights that you get out of these tests are invaluable and can be the difference between launching a site and succeeding/failing.

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Meredith Walter

Web Analyst

Stanley Black & Decker, Inc.Information Technology and Services, 10,001+ employees

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Pros

Cardsort.
Tree tests.
Recruitment.

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Verified User

Paraprofessional in Corporate

Consumer Services Company, 1001-5000 employees

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Cons

The recruitment panelists are not professional, nor do they take the tasks seriously. You are going to get a lot of bad data.
They are HQ'd outside the US and must have a small team because the customer service is the absolute WORST I've experienced in their industry.
They pride themselves on documentation, but when they fail to document something they blame the customer for the mistake.
There are way too many limitations with the tool after you launch, limited integrations, and poor survey questionnaire options. The tool itself is far too basic for most sites, especially B2B.

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Verified User

Employee in Corporate

E-Learning Company, 501-1000 employees

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Usability

Optimal Workshop 10.0

Based on 1 answer

Excellent and easy platform to use. Easy to onboard new members of the team.Easy to set up tests and follow number of participants performing the test.Easy to plug into other platforms to record participants. Excellent reporting. Easy to share reports with stakeholders. Easy to recruit through platform, however the quality of participants can be better.

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Verified User

Paraprofessional in Corporate

Consumer Services Company, 1001-5000 employees

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Support Rating

Optimal Workshop 6.4

Based on 3 answers

The support has been good. No complaints. I have not needed to contact support more than 1-2 times when I was first getting set up, because the tools work well and are pretty straight forward. They do have good documentation

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Verified User

Manager in Marketing

E-Learning Company, 5001-10,000 employees

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Alternatives Considered

Optimal Workshop was the best tool that provided just what we needed and not anything more. The price point was also perfect for us as it provided room to try it out and then jump into a bigger package

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Meredith Walter

Web Analyst

Stanley Black & Decker, Inc.Information Technology and Services, 10,001+ employees

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Return on Investment

Optimal Workshop has had a positive impact on investigating information architecture on several websites.
Optimal Workshop has helped investigated the labeling on several websites.
Optimal Workshop has also support in the investigation of UX in navigations.

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Sarah O'Donnell

UX & CRO Executive

Epiphany SearchMarketing and Advertising, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Likelihood to Recommend