TrustRadius

Optimal Workshop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Optimal Workshop
Score 8.4 out of 10
N/A
Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.
$191
per month per user
Pricing
Optimal Workshop
Editions & Modules
Team
$191
per month per user
Individual
$208
per month per user
Offerings
Pricing Offerings
Optimal Workshop
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional DetailsThese prices are based per user, per month billed annually. For 10 users or more, please contact us directly for a quote.
More Pricing Information
Community Pulse
Optimal Workshop
Considered Both Products
Optimal Workshop
Verified User
Employee
Chose Optimal Workshop
For the price as it is very convenient for first-time beginners, its intuitiveness both for the one who is designing the activities and for those who have to interact with them. The fact that it collects and gathers the data into insights of the overall responses collected by …
Verified User
Employee
Chose Optimal Workshop
Optimal seems a little more friendly in terms of setting up tests. We do use UserTesting as well, but it felt like that experience has more in-depth workflows to blast a test. Optimal Workshop feels like it is easy to quickly set up one test and then launch it immediately.
Verified User
Strategist
Chose Optimal Workshop
Optimal Workshop has many different research study tools beyond just surveys.
Verified User
Employee
Chose Optimal Workshop
Optimal Workshop is worse than its competitors, and I only tried it because of the price. Huge mistake.
Meredith Walter | TrustRadius Reviewer
Meredith Walter
Web Analyst
Chose Optimal Workshop
Optimal Workshop was the best tool that provided just what we needed and not anything more. The price point was also perfect for us as it provided room to try it out and then jump into a bigger package.
Top Pros
Top Cons
Best Alternatives
Optimal Workshop
Small Businesses
Smartlook
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Score 8.5 out of 10
Medium-sized Companies
Optimizely Web Experimentation
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Score 8.7 out of 10
Enterprises
Optimizely Web Experimentation
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Score 8.7 out of 10
All AlternativesView all alternatives
User Ratings
Optimal Workshop
Likelihood to Recommend
7.7
(10 ratings)
Usability
10.0
(1 ratings)
Support Rating
8.9
(3 ratings)
User Testimonials
Optimal Workshop
Likelihood to Recommend
Optimal Workshop
Optimal Workshop is great for UX testing for those with a budget to do so. This may be a little on the expensive side for smaller businesses, but definitely not anything crazy expensive. The insights that you get out of these tests are invaluable and can be the difference between launching a site and succeeding/failing.
Meredith Walter | TrustRadius Reviewer
Meredith Walter
Web Analyst
Read full review
Pros
Optimal Workshop
  • The user interface is quite user friendly
  • Variety of tests
  • Access and variety of help on how to run tests, as well as educational information on which tests to run for your use case
Verified User
Anonymous
Read full review
Cons
Optimal Workshop
  • The recruitment panelists are not professional, nor do they take the tasks seriously. You are going to get a lot of bad data.
  • They are HQ'd outside the US and must have a small team because the customer service is the absolute WORST I've experienced in their industry.
  • They pride themselves on documentation, but when they fail to document something they blame the customer for the mistake.
  • There are way too many limitations with the tool after you launch, limited integrations, and poor survey questionnaire options. The tool itself is far too basic for most sites, especially B2B.
Verified User
Anonymous
Read full review
Usability
Optimal Workshop
Excellent and easy platform to use. Easy to onboard new members of the team. Easy to set up tests and follow number of participants performing the test. Easy to plug into other platforms to record participants. Excellent reporting. Easy to share reports with stakeholders. Easy to recruit through platform, however the quality of participants can be better.
Verified User
Anonymous
Read full review
Support Rating
Optimal Workshop
The support has been good. No complaints. I have not needed to contact support more than 1-2 times when I was first getting set up, because the tools work well and are pretty straight forward. They do have good documentation
Verified User
Anonymous
Read full review
Alternatives Considered
Optimal Workshop
For the price as it is very convenient for first-time beginners, its intuitiveness both for the one who is designing the activities and for those who have to interact with them. The fact that it collects and gathers the data into insights of the overall responses collected by all users.
Verified User
Anonymous
Read full review
Return on Investment
Optimal Workshop
  • Optimal Workshop has had a positive impact on investigating information architecture on several websites.
  • Optimal Workshop has helped investigated the labeling on several websites.
  • Optimal Workshop has also support in the investigation of UX in navigations.
Sarah O'Donnell | TrustRadius Reviewer
Sarah O'Donnell
UX & CRO Executive
Read full review
ScreenShots