Extremely optimum product
Updated July 07, 2022

Extremely optimum product

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Optimal Workshop

The UX department uses Optimal Workshop. We use it for all sorts of IA work, card sorting and tree jacking. We’ve also used the participant recruitment facility by optimal workshop for all our projects.
In terms of business problem, it is mainly solving for Information Architecture re design for our firm, especially since we have multiple products that require IA design.

Pros

  • Cardsort.
  • Tree tests.
  • Recruitment.

Cons

  • Better quality participant recruitment.
  • Promotion of other features.
  • Information architecture redesign.

Do you think Optimal delivers good value for the price?

Yes

Are you happy with Optimal's feature set?

Yes

Did Optimal live up to sales and marketing promises?

Yes

Did implementation of Optimal go as expected?

I wasn't involved with the implementation phase

Would you buy Optimal again?

Yes

Optimal workshop is best suited for its card sort and tree test features. Also the way it showcases reports for the tests that participants have performed is extremely useful. It has built a standard of reporting which is almost unmatched in the industry now. Very simple and clear to follow participant paths and to showcase to stakeholders.

Optimal Workshop Support

We’ve never had to use much of their support services since the platform is very easy to use, we have however needed to transfer ownership between team members due to people leaving or other circumstances. Under those situations, the support offered to us has been been very quick and efficient and we never had to nudge them much to get the job done.

Using Optimal Workshop

Excellent and easy platform to use. Easy to onboard new members of the team.
Easy to set up tests and follow number of participants performing the test.
Easy to plug into other platforms to record participants. Excellent reporting. Easy to share reports with stakeholders. Easy to recruit through platform, however the quality of participants can be better.

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