Oracle Exadata vs. ServiceNow IT Service Management

Oracle Exadata is well-suited for environments where massive performance for Oracle databases is required. Storage indexes reduce the unnecessary I/O. Smart Flash
Cache accelerates random reads/writes.

Our OLTP application demands very high concurrency. Multi-node Exadata provides high availability and zero downtime during DB patching. It comes with lots of built-in automations, so it reduces many routine tasks for sysadmins, like network, storage, and VM configuration, and it also reduces many Oracle DBA tasks, like Oracle software installation, patching, and upgrades.

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We found that ServiceNow's ITSM product is overall a great product to use in all areas of IT. Whether it be Security, Infrastructure, or Networking, nothing is too complicated to bring into ServiceNow for processing. Being able to use flows to automate task creation and auto assign has helped to fill process gaps that existed with our previous product.

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• Oracle Database : Deliver industry-leading security, high availability and scalability with Oracle Database, which has been significantly enhanced to take advantage of the Oracle Exadata Storage Servers.
• Exadata Smart Scan : Improve query performance by offloading intensive query processing and data mining scoring to scalable intelligent storage servers.
• Smart Flash Cache : Transparently cache 'hot' read and write data to fast solid-state storage, improving query response times and throughput. Exadata systems use the latest PCI flash technology rather than flash disks. PCI flash delivers ultra-high performance by placing flash directly on the high speed PCI bus rather than behind slow disk controllers.
• Hybrid Columnar Compression : Reduce the size of data warehousing tables by 10x, and archive tables by 50x, to improve performance and lower storage costs for primary, standby, and backup databases. Query high, query low, archive high and archive low.
• Infiniband Network : Connect multiple Oracle Exadata Database Machines using the InfiniBand fabric to form a larger single system image configuration. Each InfiniBand link provides 40 Gigabits of bandwidth–many times higher than traditional storage or server networks.
• Petabyte Scalability : Easily scale data warehouse to support enterprise data growth.

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• Integration
• Good search capabilities. Applications are created within CMDB and we can search for the app to see the changes, incidents and problems created
• Reporting. Great store of MIS reports and will let you to create custom reports
• Visual Task Boards - use it as Kanban boards

• The process of patching and upgrade of Exadata server components could be improved with a goal to minimize the overall effort, make it fully automated and transparent.
• Improved guidelines and possibly more sophisticated tools for sizing of new Exadata servers for migration from old legacy hardware.

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• Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
• Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
• It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
• I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.

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Excellent rating for exceptional service provided for efficiency and efficient output given by it. It helped both client as well business to coordinate better for the requirements they work. It help to generate reports for real time progress on task. It helps to keep active watch on progress made by all parties

I am comparing Exadata with the Oracle RAC database experience. In addition to Oracle RAC features, Exadata provides automatic performance optimization through Smart Scan and storage indexes. Deep integration with the Oracle ecosystem and tight coupling with Oracle Enterprise Manager
for monitoring and management. Some downsides of Exadata are: a steep learning curve, concepts like cell offloading, IORM, and flash cache behavior aren’t intuitive initially. Operating
Exadata requires specialized DBA skills.

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The basic actions of creating, updating and tracking requests is easy to udnerstand and use. Only a short onboarding training is needed to train the users of how to use it properly. However, the UI/UX experience can feel bloated with the many options it offers when you start to customize the tool to your company needs. It is also not the best looking user interface compared to more modern web applications.

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We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

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For a massive system, page loads are reasonably quick, including searches.

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I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

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To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

While implementation the focus always should be on customizing features which are out of box to minimize the debts following the main features like Incidents, Requests, Change & Problem Statement. It should be strictly ensured to maintain right data quality, eliminating any duplicates or wrong workflows and incorrect reportings. Strong security and goverance to be implemented.

Oracle Exadata Database Machine had the best performance overall hands down. It clearly beat the competition and we were seeing 1000X improvement on SAP HANA. Oracle Exadata Database Machine beat that without us refactoring our code. To achieve that in HANA, we had to refactor the code somewhat. Now this was for our limited POC of 5 use cases. Given the large number of stored procedures we had in Sybase, we need to capture more production metrics but we are seeing incredible performance.

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Having used other ticketing/asset tools in the past with other companies. This time, we opted for ServiceNow, primarily because of the company's scale. Once you start hiring a lot of employees, you need a robust tool with some maturity. We wanted to split the IT team into back-office and front-office teams. We needed proper permissions and auto-escalation. Also, approval flows for certain requests (mostly hardware and file access requests). All of this is part of the standard ServiceNow package. Some of the cheaper alternatives we felt were more suited for very small businesses or teams.

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ServiceNow works as an enterprise solution.

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• Single support from a single vendor with both machine and database from Oracle, which is costing us less.
• With Exadata, we need less technical manpower and less technical support. A business transaction with the integrated and centralized database helps us focus on other business needs.
• We don't need to buy additional licenses and Hardware for the next 3 to 5 years.

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• Personally as an end-user, I feel like my issues have been resolved more quickly/don't tend to get as lost when using previous tools.
• Having a centralized place where all questions are asked and all issues are resolved means I don't have to spend time searching for the appropriate team. I can just create a ticket and it's channeled to the appropriate team for me.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info