Oracle FLEXCUBE vs. Premier Bank Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle FLEXCUBE
Score 8.6 out of 10
N/A
Oracle's FLEXCUBE is a system for banks featuring customer self-service portals, revenue maximization features and some inbuilt marketing features.N/A
Premier Bank Platform
Score 6.4 out of 10
N/A
Financial technology company Fiserv offers the Premier Bank Platform to banking institutions, providing an environment to integrate data and manage bank operations in a simplified browser-based interface.N/A
Pricing
Oracle FLEXCUBEPremier Bank Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle FLEXCUBEPremier Bank Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Oracle FLEXCUBEPremier Bank Platform
Top Pros
Top Cons
User Ratings
Oracle FLEXCUBEPremier Bank Platform
Likelihood to Recommend
8.8
(5 ratings)
6.4
(1 ratings)
Support Rating
2.5
(2 ratings)
-
(0 ratings)
User Testimonials
Oracle FLEXCUBEPremier Bank Platform
Likelihood to Recommend
Oracle
The system is very user-friendly and provides help in performing UAT and making the processes live, payment method opt without interacting with humans. Automation of the processes is marvelous.
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Fiserv
Premier Bank Platform is well suited for a banking environment, it wouldn't really make sense to use it in any other kind of environment. We are a medium sized bank who outsources Platform and it suits us fairly well. They are some issues with Fiserv from time to time but overall Platform allows us to complete our banking duties quickly and with relative ease. Fiserv takes care of updating all aspects of Platform for us so from an IT perspective it saves us a lot of headaches. Most end users are satisfied with Platform, the only grumbling you'll typically hear about is when the service is unavailable.
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Pros
Oracle
  • Scalability
  • Multi Lingual
  • The modules covers all areas of banking
  • Integration with other solutions
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Fiserv
  • Because the Premier Bank Platform is developed by Fiserv, a very large company, there are considerable resources to continue to develop Premier and roll out new solutions.
  • It holds most all of our customer data in one central location and transfers that data to other Fiserv apps fairly well.
  • It is fairly intuitive and most users pick up on it quickly.
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Cons
Oracle
  • Improve workflow for frontline user
  • Established own implementation resource rather than use a partner
  • It would be good if Oracle maintained a local support office in Cambodia
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Fiserv
  • The software itself is currently a bit dated, but it will be overhauled here sometime in 2019.
  • We outsource the platform and sometime the connections to Fiserv are not reliable which cause the platform to be unusable.
  • Fiserv has several different platforms and Premier seems to be the most dated of the bunch, again that appears to be changing in 2019 but in the interim it still remains an issue
  • The customer support can sometimes be lacking when facing issues with the platform, they will tell you they'll fix it later but give no time frames as to when that might be.
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Support Rating
Oracle
Support is very expensive and not always up to speed with the market and the latest developments. The support is highly fragmented as well and split among 2-3 Oracle departments.
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Fiserv
No answers on this topic
Alternatives Considered
Oracle
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Fiserv
No answers on this topic
Return on Investment
Oracle
  • Wholesale banking for cash trade.
  • Payments of cash.
  • Treasury and lending.
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Fiserv
  • Platform is absolutely critical to our daily bank operations. It's a bit on the expensive side to setup and maintain but in the end worth the money because of the complete coverage it provides in daily business functions.
  • There are several competitors to Platform but Premier is what our bank has used for many years, even before it's Fiserv acquisition, and what many employees are comfortable with. A switch would involve a massive investment in retraining.
  • A negative impact can be on when there are outages or mishaps on Fiserv's side. Fiserv has a tendency to not compensate you even when they should be obligated to. They seem to play the outlast you game where they hope you will give up and stop asking.
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ScreenShots