What users are saying about
2 Ratings
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Score 5.5 out of 100
1 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Oracle FLEXCUBE

As I mentioned in the earlier section, this is a good application and parameterized but need more room to improve in frontline workflow and no local support office.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

Premier Bank Platform is well suited for a banking environment, it wouldn't really make sense to use it in any other kind of environment. We are a medium sized bank who outsources Platform and it suits us fairly well. They are some issues with Fiserv from time to time but overall Platform allows us to complete our banking duties quickly and with relative ease. Fiserv takes care of updating all aspects of Platform for us so from an IT perspective it saves us a lot of headaches. Most end users are satisfied with Platform, the only grumbling you'll typically hear about is when the service is unavailable.
Anonymous | TrustRadius Reviewer

Pros

Oracle FLEXCUBE

  • It's adaptability is useful, and it's customization perform well.
  • It is generally reliable.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

  • Because the Premier Bank Platform is developed by Fiserv, a very large company, there are considerable resources to continue to develop Premier and roll out new solutions.
  • It holds most all of our customer data in one central location and transfers that data to other Fiserv apps fairly well.
  • It is fairly intuitive and most users pick up on it quickly.
Anonymous | TrustRadius Reviewer

Cons

Oracle FLEXCUBE

  • Improve workflow for frontline user
  • Established own implementation resource rather than use a partner
  • It would be good if Oracle maintained a local support office in Cambodia
Anonymous | TrustRadius Reviewer

Premier Bank Platform

  • The software itself is currently a bit dated, but it will be overhauled here sometime in 2019.
  • We outsource the platform and sometime the connections to Fiserv are not reliable which cause the platform to be unusable.
  • Fiserv has several different platforms and Premier seems to be the most dated of the bunch, again that appears to be changing in 2019 but in the interim it still remains an issue
  • The customer support can sometimes be lacking when facing issues with the platform, they will tell you they'll fix it later but give no time frames as to when that might be.
Anonymous | TrustRadius Reviewer

Support Rating

Oracle FLEXCUBE

Oracle FLEXCUBE 2.5
Based on 2 answers
Support is very expensive and not always up to speed with the market and the latest developments. The support is highly fragmented as well and split among 2-3 Oracle departments.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle FLEXCUBE

Multiple module availability which is fitted to the bank requirement and this has been used by about 40% of the banks in Cambodia.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

No answers on this topic

Return on Investment

Oracle FLEXCUBE

  • Reliable.
  • Needs onsite support, which tends to be expensive.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

  • Platform is absolutely critical to our daily bank operations. It's a bit on the expensive side to setup and maintain but in the end worth the money because of the complete coverage it provides in daily business functions.
  • There are several competitors to Platform but Premier is what our bank has used for many years, even before it's Fiserv acquisition, and what many employees are comfortable with. A switch would involve a massive investment in retraining.
  • A negative impact can be on when there are outages or mishaps on Fiserv's side. Fiserv has a tendency to not compensate you even when they should be obligated to. They seem to play the outlast you game where they hope you will give up and stop asking.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle FLEXCUBE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Premier Bank Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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