Oracle Secure Global Desktop vs. RemoteView

I believe Oracle Secure Global Desktop is better used on a larger device such as a desktop or laptop, as the Android platform is a bit confusing when initially introduced to fellow employees who were familiar with the other layout.

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RemoteView is a technical customer success expert's dream. It allows us to remotely view, gain access, and control/modify a device that we do not have physical access to. On customer calls, we are able to log into the customers' Google admin console and help correct some issues on the client side, which leads to higher customer satisfaction when working with our company. RemoteView removes the necessity to be on-site with the user and their device and greatly increases our output.

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• Very secure.
• Simple layout that is easily understood by different levels of experience.
• My company works with Linux and Windows - Oracle Secure Global Desktop easily operates on both platforms.

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• Smoother control/access
• Ability to control smartphones, tablets, laptops, desktops
• Works with multiple browser options (Chrome, Firefox, Edge, Safari)

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• Is not supported on Apple devices.
• Support on Android - the functionality feels flimsy and the layout isn't as user friendly as I thought it would be in comparison to when it is used on a desktop platform.
• Initially, when first using the product a year or so ago, I received a lot of complaints of random error messages. Though that problem seems to have been solved in the interim.

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• Latency is much better than previous versions of RemoteView, but could always use some improvements

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Tarantella gave us a lot of issues, but with Oracle Secure Global Desktop [we got] the huge portfolio of Oracle applications from almost any browser, without the headache of application dependencies, plugins, java etc. My fellow employees like the way Oracle Secure Global Desktop gives us the "feel" of many little desktops but with one machine.

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TeamViewer had issues in the past with latency, and for that reason, we switched over to RemoteView. It seems quite clear now that RemoteView has the strongest feature set in this space, and has greatly corrected the latency issues. I am not sure if TeamViewer is still used today, but we are very happy with the feature set that RemoteView offers our company. We are able to improve our ROI based on the features we get from this software.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Efficiency is definitely a good description. The easy to use platform allows fellow employees to move through their online apps with ease.
• Applying new online apps is a lot easier, as we do not have to rely on a central server to pull information.
• As our client is national, it's good to have quick, reliable cloud access to all sensitive materials without worrying about security issues.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Allows us to support our customers/users who are not physically on-site
• Increases our ability to support customers, regardless of where they are
• Customer satisfaction is greatly improved due to quality of support delivered

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info