Item: RemoteView
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

RemoteView helped me in my day-to-day responsibilities at work by allowing me to quickly remotely manage, view, and control another user's device, regardless of where the end user is. This is extremely helpful when we are troubleshooting any errors or enrollment errors with any OS, but specifically when we support our customers with ChromeOS enrollment questions.

Pros and Cons

Smoother control/access
Ability to control smartphones, tablets, laptops, desktops
Works with multiple browser options (Chrome, Firefox, Edge, Safari)

Latency is much better than previous versions of RemoteView, but could always use some improvements

Most Important Features

Privacy controls (screen lock/hiding the screen, user access)
Lower latency compared to old versions
Ability to view, manage and control devices that we don't have physical access to

Return on Investment

Allows us to support our customers/users who are not physically on-site
Increases our ability to support customers, regardless of where they are
Customer satisfaction is greatly improved due to quality of support delivered

Alternatives Considered

TeamViewer

TeamViewer had issues in the past with latency, and for that reason, we switched over to RemoteView. It seems quite clear now that RemoteView has the strongest feature set in this space, and has greatly corrected the latency issues. I am not sure if TeamViewer is still used today, but we are very happy with the feature set that RemoteView offers our company. We are able to improve our ROI based on the features we get from this software.

Key Insights

Do you think RemoteView delivers good value for the price?

Yes

Are you happy with RemoteView's feature set?

Yes

Did RemoteView live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RemoteView go as expected?

I wasn't involved with the implementation phase

Would you buy RemoteView again?

Yes

Likelihood to Recommend

RemoteView is a technical customer success expert's dream. It allows us to remotely view, gain access, and control/modify a device that we do not have physical access to. On customer calls, we are able to log into the customers' Google admin console and help correct some issues on the client side, which leads to higher customer satisfaction when working with our company. RemoteView removes the necessity to be on-site with the user and their device and greatly increases our output.

Low latency, Highly Secure, Improves our ROI by Being Able to Deliver a Higher Level of Technical Support

Overall Satisfaction with RemoteView