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PageLever (discontinued) vs. Pure Chat by Ruby

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PageLever (discontinued)

    Score7 out of 10
    N/APageLever was an analytics platform for measuring brand presence on Facebook. The company was acquired by Unified Social (now "Unified") in January 2013, and the product is no longer offered separately from the Unified platform.N/A

    Pure Chat by Ruby

    Score8.6 out of 10
    N/APure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.

    $10

    per month

    Pricing
    PageLever (discontinued)Pure Chat by Ruby
    Editions & Modules
    No answers on this topic
    Additional Users - Pro
    $10
    per month
    Additional Users - Growth
    $15
    per month
    Growth
    $49
    per month
    Pro
    $99
    per month
    Offerings
    Pricing Offerings
    PageLever (discontinued)Pure Chat by Ruby
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    PageLever (discontinued)Pure Chat by Ruby
    Small Businesses
    Mention
    Score8 out of 10
    Olark
    Score10 out of 10
    Medium-sized Companies
    Mention
    Score8 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Social Suite by Reputation.com
    Score9.4 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PageLever (discontinued)Pure Chat by Ruby
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.6
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    PageLever (discontinued)Pure Chat by Ruby
    Likelihood to Recommend
    Unified
    Pagelever has an amazing team that helps clients get what they need. They understand the needs and are there to help you get the benefits you need from your competitors. In comparison with some other vendors we have worked with, they adopted a true partnership approach. They are very good at listening to what we wish to achieve and then helping us tweak the product to meet our goals. We were initially on the Professional plan and even before we eventually upgraded to the more fully-featured Agency plan, they were very willing to work with us to make sure the product did what we needed it to do. Moving to the Agency plan was great since it gave us additional agency features that were very important such as giving our clients automatic acces to their data and allowing us to set up custom KPIs and custom reports.
    Read full review
    Ruby Receptionists, Inc
    Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone
    Incentivized
    Read full review
    Pros
    Unified
    • It has amazing in depth of data about Facebook Pages. For example, it shows us how exactly content is being consumed over time. We can easily see segmented data showing what content is being consumed by which demographic groups. It's also very easy to incorporate all this data into a a usable report which can be share with our clients.
    • Analysis with competitive streams: We can compare metrics across client accounts to quickly spot anomalies or see if, for example, low click-through rate is specific to one client, or is common across our account base and possibly due to external factors.
    • Very easy to use - great usability. The product is quite flexible and we can easily configure custom reports with dashboards and KPIs that are specific to our client's use cases.
    • Client access: Clients can log-in to the system to see customized reports that we configure specifically for them. This is a huge advantage.
    • The ability to track changes in metrics over different time periods is also extremely helpful. This is often a key metric for our clients and it is very simple to pul this data from the system.
    Read full review
    Ruby Receptionists, Inc
    • Online chat
    • Multiple websites, multiple users
    • Supervisor feature
    Incentivized
    Read full review
    Cons
    Unified
    • The interface should be a little bit faster. Since the system contains a lot of data, it can be a bit slow to load.
    Read full review
    Ruby Receptionists, Inc
    • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
    • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
    Incentivized
    Read full review
    Likelihood to Renew
    Unified
    PageLever is a fantastic product for agencies. The ability to customize and easily share metrics with our clients is key. Many other tools are great for corporate use, but PageLever is a particularly effective tool for agencies working with multiple clients.
    Read full review
    Ruby Receptionists, Inc
    No answers on this topic
    Alternatives Considered
    Unified
    No answers on this topic
    Ruby Receptionists, Inc
    Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
    Incentivized
    Read full review
    Return on Investment
    Unified
    • Great data that can help a lot in decision making. For example, as the system provides very granular, real-time data we can easily see if certain posts / conntent is resonating with the target deomgraphic group or not. If we are trying to appeal to males between the ages of 35 and 45, it's quite simple to see if our messaging is effective in reaching this group. We can do A/B testing and test different things until we find the content that resonates most strongly with this demographic group.
    Read full review
    Ruby Receptionists, Inc
    • Instant connection with our clients and prospects
    • Expanded our ability to increase client contact efficiency
    • Allows us to stay up to date with the ever changing demand of consumers
    Incentivized
    Read full review
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