TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pandora FMS

    Score9.1 out of 10
    Enterprise companies (1,001+ employees)
    Pandora FMS is a monitoring solution. It is presented as ideal for medium and big-sized environments with at least 100 devices. Users can monitor any device, infrastructure, application, IT as well as business processes and services. It allows business users to obtain information from their concerns in real time, visualizing the data in a direct way. The solution boasts users among companies and organizations in more than 40 countries around the world, who according…

    $2,990

    100 nodes

    Syncro

    Score7.4 out of 10
    N/ASyncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.

    $159

    per month per user

    Pricing
    Pandora FMSSyncro
    Editions & Modules
    NMS Edition
    $2,990
    100 nodes
    Enterprise Edition
    $4,250
    100 nodes
    Core
    $159
    per month per user
    Team
    $209
    per month per user
    Offerings
    Pricing Offerings
    Pandora FMSSyncro
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional DetailsLicensed for individual nodes (agents), starting from 100 nodes.Discount available for annual payment.
    More Pricing Information
    Community Pulse
    Pandora FMSSyncro
    Considered Both Products
    Pandora FMS
    No answer on this topic
    SyncroMSP Servably Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    60%
    Would buy again
    3 Answers
    Delivers good value for the price
    No answers on this topic
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    Pandora FMSSyncro
    Application Performance Management
    Comparison of Application Performance Management features of Pandora FMS and Syncro
    Feature
    Pandora FMS
    -
    Ratings
    Syncro
    6.4
    3 Ratings
    11% below category average
    Virtualization monitoring00 Ratings7.43 Ratings
    IT Asset Discovery00 Ratings5.32 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Pandora FMS and Syncro
    Feature
    Pandora FMS
    -
    Ratings
    Syncro
    7.6
    4 Ratings
    7% above category average
    Remote monitoring00 Ratings8.44 Ratings
    Network device monitoring00 Ratings6.63 Ratings
    Activity Monitoring00 Ratings7.83 Ratings
    Management Tasks
    Comparison of Management Tasks features of Pandora FMS and Syncro
    Feature
    Pandora FMS
    -
    Ratings
    Syncro
    7.3
    3 Ratings
    8% above category average
    Patch Management00 Ratings7.73 Ratings
    Policy-based automation00 Ratings6.93 Ratings
    Remote Access
    Comparison of Remote Access features of Pandora FMS and Syncro
    Feature
    Pandora FMS
    -
    Ratings
    Syncro
    7.3
    3 Ratings
    4% above category average
    Attended device access00 Ratings8.83 Ratings
    Unattended device access00 Ratings7.63 Ratings
    Mobile device access00 Ratings7.01 Ratings
    Virtual device access00 Ratings8.02 Ratings
    Multiple-display support00 Ratings4.52 Ratings
    Multiple concurrent sessions00 Ratings8.13 Ratings
    Best Alternatives
    Pandora FMSSyncro
    Small Businesses
    No answers on this topic
    Panda Systems Management
    Score7.2 out of 10
    Medium-sized Companies
    Logz.io
    Score8.3 out of 10
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    NetBrain Technologies
    Score8.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pandora FMSSyncro
    Likelihood to Recommend
    9.0
    (2 ratings)
    6.4
    (5 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    6.9
    (4 ratings)
    Support Rating
    9.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Pandora FMSSyncro
    Likelihood to Recommend
    Pandora FMS
    I believe Pandora FMS is a solution that adapts to any type of scenario; it's useful for small businesses as well as large organizations. It more than meets the need to have a comprehensive monitoring system capable of sending alerts instantly and consulting historical data, logs, and trends. Additionally, for small businesses, the free version will be more than sufficient in most cases. And for those who do not want to deploy the service on-premise, there is an option for MaaS (Monitoring as a Service).
    Incentivized
    Read full review
    SyncroMSP Servably Inc
    SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
    Incentivized
    Read full review
    Pros
    Pandora FMS
    • All-in-one software
    • Flexible and easy configuration
    • Multi-platform
    • Design in PERL, CCS and HTML5
    Read full review
    SyncroMSP Servably Inc
    • Due to the cloud based platform, we could scale the based on our needs relatively with ease.
    • We also utilized the auto billing features which were convenience.
    • The consolidation of both RMM and RSA decreased the amount of software we needed.
    • Also, the user friendliness of the platform allowed employees to use easy.
    Incentivized
    Read full review
    Cons
    Pandora FMS
    • The interface is not intuitive due to the number of options it has and its organization.
    • It has a free version with limitations, and another paid version. The commercial one has a quite high cost.
    • It has a certain learning curve.
    Incentivized
    Read full review
    SyncroMSP Servably Inc
    • Better project management
    • Ability to create teams
    Incentivized
    Read full review
    Usability
    Pandora FMS
    The solution is very complete, and even includes extras such as IPAM.
    Deployment can be a bit unintuitive at first, but once you become familiar with the solution and thanks to its automatic deployment options it ends up being easier than it seemed. The power and options of the solution are its greatest virtue.
    Incentivized
    Read full review
    SyncroMSP Servably Inc
    Too expensive for what it is and the lack of support and bug fixes is annoying
    Incentivized
    Read full review
    Support Rating
    Pandora FMS
    The support team answers very quickly. They are always willing to find a solution to any need that is required by us or one of our clients.
    Read full review
    SyncroMSP Servably Inc
    No answers on this topic
    Alternatives Considered
    Pandora FMS
    Before using Pandora FMS, tests were carried out with all these tools:
    • Nagios
    • Zabbix
    • System Center Operations Manager (SCOM)
    • IBM Tivoli
    • PRTG
    • SolarWinds
    Pandora FMS allows simple customization by making adjustments to text files, developing agent add-ons without the need to be a programmer, there is no scenario where we could not take data and save it in PandoraFMS, IoT, industrial products, and everything that any client needs to monitor.
    Read full review
    SyncroMSP Servably Inc
    Much easier to learn and use
    Incentivized
    Read full review
    Return on Investment
    Pandora FMS
    • Substantial improvement in monitoring service. Detecting alerts on time always results in economic savings.
    • Improvement in the periodic report associated with the capacity plan. The tool is indispensable in decision-making.
    • Centralization and tool savings. Pandora FMS's versatility allows centralizing several functions into a single tool.
    Incentivized
    Read full review
    SyncroMSP Servably Inc
    • The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
    • Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
    • The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.
    Incentivized
    Read full review
    ScreenShots

    Pandora FMS Screenshots

    Screenshot of the operation viewScreenshot of the dashboardScreenshot of an SLA report sampleScreenshot of a log visualizationScreenshot of an SLA report viewScreenshot of Netflow usage

    Syncro Screenshots

    Screenshot of the interface to monitor unlimited endpoints, run scripts, deploy patches, customize alerts, and proactively address potential issues before they become problems.Screenshot of Syncro’s intelligent Smart Ticket Management, which automatically routes tickets and gets information in front of techs, displays relevant context from prior tickets, and surfaces recommended remediation steps to speed up resolution times.Screenshot of where to securely access endpoints and resolve issues anytime, from anywhere, via Splashtop — included with the Syncro subscription at no extra cost.Screenshot of Syncro automating Entra ID tasks and admin work including user syncs, password resets, and license billing.Screenshot of the interface to benchmark M365 tenants against CIS-aligned best practices — offering guided configuration, centralized visibility, drift detection, and automated alerts to help maintain compliance.Screenshot of Microsoft 365 and Entra ID backup, which helps to safeguard against data loss, reinforce compliance, and ensure business continuity without compromise.