Value For The Money
January 02, 2025

Value For The Money

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Syncro

We are a MSP (Managed Service Provider) and we use Syncro as our RMM to manage all our clients from one central console. All our client's endpoints and assets are within the console. We also do our proposals, ticketing, and invoicing from within Syncro and we sync to Quickbooks. Syncro helps to keep our business flowing.

Pros

  • Ticketing
  • Estimates
  • invoicing
  • tracking endpoints
  • credit card processing
  • Patches
  • updates

Cons

  • ACH payments from customers
  • reports can be improved
  • a little more flexibility
  • The ROI on investment in Syncro is excellent since it is priced per user not endpoint like many of its competitors
  • Very easy to learn and use
  • The Syncro customer service and support is excellent
Very easy to learn and comprehend. My partner and I had about a week of training and we were off and running. We are a small company and this system for now is a good fit. We can grow with it and not be nickel and dimed with various components being considered and add-ons and more money
Much easier to learn and use

Do you think Syncro delivers good value for the price?

Yes

Are you happy with Syncro's feature set?

Yes

Did Syncro live up to sales and marketing promises?

Yes

Did implementation of Syncro go as expected?

Yes

Would you buy Syncro again?

Yes

TeamViewer, ThreatDown, powered by Malwarebytes, Webroot Antivirus + Internet Security Complete (SecureAnywhere)
Good Points: 1. Syncro does very well in Tracking endpoints 2. Syncro excellent in Windows patch management 3. Has good Credit Card integration with Stripe.
Needs improvement:
1. Needs to better 3rd party back up or one of its own for client endpoints and server back up 2. Better system for mass emailing

Syncro Feature Ratings

6.7
Remote monitoring
9
Network device monitoring
7
Activity Monitoring
4
Agentless Monitoring
Not Rated
9.0
Patch Management
9
Policy-based automation
9
8.0
Virtualization monitoring
7
IT Asset Discovery
9
7.3
Attended device access
8
Unattended device access
8
Mobile device access
Not Rated
Virtual device access
Not Rated
Multiple-display support
Not Rated
Multiple concurrent sessions
6
Remote access auditing
Not Rated

Evaluating Syncro and Competitors

Yes - We replaced N-able—too much time to learn. The implementation process was exhausting and took weeks. Did not like the Console at all very difficult to follow
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Ease of use

Comments

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