Meh sinking ship
August 04, 2025

Meh sinking ship

Sergey Ratakhin | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Syncro

We are using it to run our computer repair business

Pros

  • Decent UI
  • Things generally work
  • Not too expensive

Cons

  • Sync with Xero
  • Bug fixes
  • Better support
  • We are looking to move away from it
Too expensive for what it is and the lack of support and bug fixes is annoying
Basically same thing but they bolted on remote access and RMM to it.

Do you think Syncro delivers good value for the price?

No

Are you happy with Syncro's feature set?

Yes

Did Syncro live up to sales and marketing promises?

No

Did implementation of Syncro go as expected?

Yes

Would you buy Syncro again?

No

The company is on the wrong path and instead of listening to the users and fixing bugs, they just keep adding new features and integrations that nobody asked for.

Syncro Feature Ratings

8.0
Remote monitoring
8
Network device monitoring
Not Rated
Activity Monitoring
Not Rated
Agentless Monitoring
Not Rated
Not Rated
Patch Management
Not Rated
Policy-based automation
Not Rated
Not Rated
Virtualization monitoring
Not Rated
IT Asset Discovery
Not Rated
Not Rated
Attended device access
Not Rated
Unattended device access
Not Rated
Mobile device access
Not Rated
Virtual device access
Not Rated
Multiple-display support
Not Rated
Multiple concurrent sessions
Not Rated
Remote access auditing
Not Rated

Comments

More Reviews of Syncro

  1. Home
  2. Remote Monitoring and Management Software
  3. Syncro Reviews
  4. User Review of Syncro