ParishSOFT vs. Pushpay vs. Sunergo

The system fits extremely well with our non-profit requirements and provides us the capability to report to our congregation their payments to the Church. The system is set up for recurring events and not one time events. This would not fit a for profit business very well.

Incentivized

Pushpay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. Pushpay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used Pushpay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).

• Posting deposits, creating bills, Journal entries, and running reports.

Incentivized

• User Friendly
• Secure

Incentivized

• The only thing I can suggest is frequency of memorized transactions, to allow for bimonthly billing. Right now, the system allows for 26 week cycle.

Incentivized

• COST!
• Customer service
• Elimination of contracts

We have been on ParishSoft for over ten years and it is interfaced with all of our critical systems. We know the system as well as our users. Changes in systems never go very well

Incentivized

For the simple reason of ease of use.

Incentivized

If we have had an outage it has never been long enough to affect our business processes.

Incentivized

They are cloud based and ParishSoft has not affected out speed and integration processes.

Incentivized

Sometimes the support team is very busy and can take a while to get in contact with them. When we do, the individual is very knowledgeable about the system and they collaborate with us for solutions

Incentivized

The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.

Incentivized

Just like any system, while trying to explain your issue, it was difficult to be on the same page. ParishSoft was very patient through this process

Incentivized

Implementation was seamless. ParishSoft assisted us at the time of downloading our existing information from the system we were on and uploading the information into ParishSoft. We found no errors in the conversion.

Incentivized

As mentioned previously, this is a corporate wide installation, and meets the needs of our business.

Incentivized

We had previously used a program called eGiving to receive online payments and contributions, and we have previously used PowerChurch as our CRM, and Pushpay (including its Church Community Builder program) far excels both of these other programs. Pushpay is more user-friendly, and its financial program and its CRM program work much more effectively with one another.

The annual renewal of the license for usage of the product is extremely reasonable.

Incentivized

Has met every need we have to assist us in managing the process around the need.

Incentivized

• This ParishSOFT that we use is a company-wide product, and meets the needs of all our churches, schools and other entities.

Incentivized

• Pushpay served as a fine giving platform and allowed for our church to move digitally well.
• However, the inordinate fees and costs of their platform ate away at much too large of our donations. With the other platforms out there, it doesn't make sense for us to lock into contracts with excessively high fees.