Payactiv vs. Visa Acceptance Solutions (CyberSource)

I think it is well suited because it lets the employees know that the company cares, that we want them to be able to have financial stability, and by doing that we are providing a way for them to access their funds earlier.

Incentivized

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.

Incentivized

• It is seamless for me and my office staff
• In all the time we have used it we have never had a problem or issue
• Does not cost me any time or money

Incentivized

• They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
• The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
• They also connect to PayPal making it easy to add them to any website as a payment method.

Incentivized

• I have no suggestions for improvement, it's never been a problem for my office staff and we have never had a complaint from the field staff, which is most of our employees.

Incentivized

• fees- competitive, but budget for them
• price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
• implementation- significant time and expertise required to get everything up and running smoothly

Incentivized

I think Pay Activ is the only tool really we need as a company since it has more than just early access to money but can provide other tools to help you in your financial situation

Incentivized

Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.

Incentivized

• Sorry, not something we track, but I believe it has an impact on worker dignity, they don't have to come to me hat in hand ask for an advance.

Incentivized

• It has streamlined credit card processing for the whole organization
• Provides all the info we need to locate specific transactions and address issues accordingly

Incentivized