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Pega Customer Decision Hub vs. PrestoDB (or Presto)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pega Customer Decision Hub

    Score7.4 out of 10
    N/APega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

    $97

    Per User Per Month

    PrestoDB (or Presto)

    Score10 out of 10
    N/APresto is an open source SQL query engine designed to run queries on data stored in Hadoop or in traditional databases. Teradata supported development of Presto followed the acquisition of Hadapt and Revelytix.N/A
    Pricing
    Pega Customer Decision HubPrestoDB (or Presto)
    Editions & Modules
    Case Management
    $97.00
    Per User Per Month
    Unified Messaging
    $145.00
    Per User Per Month
    Enterprise
    $165.00
    Per User Per Month
    Digital Customer Engagement
    $260.00
    Per User Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Pega Customer Decision HubPrestoDB (or Presto)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    User Ratings
    Pega Customer Decision HubPrestoDB (or Presto)
    Likelihood to Recommend
    8.3
    (9 ratings)
    7.8
    (2 ratings)
    User Testimonials
    Pega Customer Decision HubPrestoDB (or Presto)
    Likelihood to Recommend
    Pegasystems
    PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements: 1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues. 3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
    Incentivized
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    Open Source
    Presto is for interactive simple queries, where Hive is for reliable processing. If you have a fact-dim join, presto is great..however for fact-fact joins presto is not the solution.. Presto is a great replacement for proprietary technology like Vertica
    Incentivized
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    Pros
    Pegasystems
    • Ability to design custom integrated campaigns
    • Analytics to provide key insights and ability to tune your campaign accordingly
    • Ability to design agent workflows
    Incentivized
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    Open Source
    • Linking, embedding links and adding images is easy enough.
    • Once you have become familiar with the interface, Presto becomes very quick & easy to use (but, you have to practice & repeat to know what you are doing - it is not as intuitive as one would hope).
    • Organizing & design is fairly simple with click & drag parameters.
    Incentivized
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    Cons
    Pegasystems
    • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
    • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
    • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
    Incentivized
    Read full review
    Open Source
    • Presto was not designed for large fact fact joins. This is by design as presto does not leverage disk and used memory for processing which in turn makes it fast.. However, this is a tradeoff..in an ideal world, people would like to use one system for all their use cases, and presto should get exhaustive by solving this problem.
    • Resource allocation is not similar to YARN and presto has a priority queue based query resource allocation..so a query that takes long takes longer...this might be alleviated by giving some more control back to the user to define priority/override.
    • UDF Support is not available in presto. You will have to write your own functions..while this is good for performance, it comes at a huge overhead of building exclusively for presto and not being interoperable with other systems like Hive, SparkSQL etc.
    Incentivized
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    Alternatives Considered
    Pegasystems
    I explained in detail in previous questions.
    Read full review
    Open Source
    Presto is good for a templated design appeal. You cannot be too creative via this interface - but, the layout and options make the finalized visual product appealing to customers. The other design products I use are for different purposes and not really comparable to Presto.
    Incentivized
    Read full review
    Return on Investment
    Pegasystems
    • Cost savings on print marketing and email due to better targeting
    • More timely campaigns to reach customers at the right time
    Incentivized
    Read full review
    Open Source
    • Presto has helped scale Uber's interactive data needs. We have migrated a lot out of proprietary tech like Vertica.
    • Presto has helped build data driven applications on its stack than maintain a separate online/offline stack.
    • Presto has helped us build data exploration tools by leveraging it's power of interactive and is immensely valuable for data scientists.
    Incentivized
    Read full review
    ScreenShots

    Pega Customer Decision Hub Screenshots

    Product screenshot