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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pega Customer Decision Hub

    Score7.4 out of 10
    N/APega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

    $97

    Per User Per Month

    Proto.io

    Score7 out of 10
    N/AProto.io is a prototyping tool for creating interactive mobile apps.N/A
    Pricing
    Pega Customer Decision HubProto.io
    Editions & Modules
    Case Management
    $97.00
    Per User Per Month
    Unified Messaging
    $145.00
    Per User Per Month
    Enterprise
    $165.00
    Per User Per Month
    Digital Customer Engagement
    $260.00
    Per User Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Pega Customer Decision HubProto.io
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Pega Customer Decision HubProto.io
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Figma
    Score8.9 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Figma
    Score8.9 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Figma
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pega Customer Decision HubProto.io
    Likelihood to Recommend
    8.3
    (9 ratings)
    8.2
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    User Testimonials
    Pega Customer Decision HubProto.io
    Likelihood to Recommend
    Pegasystems
    PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements: 1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues. 3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
    Incentivized
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    Protoio Inc
    Proto.io is the perfect solution for UX/UI designers that need to create and share interactive prototypes. Proto excels at the interactive part. There are so many different ways to make elements change or interact, whether you're viewing the prototype on a computer (mouse clicks) or on a phone (screen touches). We could build and prototype our entire mobile app on here if we wanted to because Proto.io has the customization that we need to make the app look and feel like ours. If you're looking for a software to create wireframes and static mockups, Proto.io is probably overkill for you.
    Incentivized
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    Pros
    Pegasystems
    • Ability to design custom integrated campaigns
    • Analytics to provide key insights and ability to tune your campaign accordingly
    • Ability to design agent workflows
    Incentivized
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    Protoio Inc
    • Easy to use
    • Great interface
    • Integrated icons and easy management of images
    Incentivized
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    Cons
    Pegasystems
    • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
    • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
    • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
    Incentivized
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    Protoio Inc
    • complex transition animations
    • robust interactions
    Incentivized
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    Support Rating
    Pegasystems
    No answers on this topic
    Protoio Inc
    I never had to use Proto.io support.
    Incentivized
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    Alternatives Considered
    Pegasystems
    I explained in detail in previous questions.
    Read full review
    Protoio Inc
    Proto.io is definitely the premier mockup and wireframe application. Lucidchart shares some of the capability but can be a bit clunky. Proto.io is interactive and smooth and helps you to see exactly how your UI will look and behave before the development stage. Additionally, it's library of native components is robust.
    Incentivized
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    Return on Investment
    Pegasystems
    • Cost savings on print marketing and email due to better targeting
    • More timely campaigns to reach customers at the right time
    Incentivized
    Read full review
    Protoio Inc
    • It helped us rebrand a company to have a better strategy for the target audience
    • It helped a small company new to UX and UI understand it a little more
    • It was easy to teach new people minimizing on boarding time
    Incentivized
    Read full review
    ScreenShots

    Pega Customer Decision Hub Screenshots

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