Lucidchart Reviews

Lucidchart is a great replacement/alternative to Visio. It's excellent for diagrams of all kinds. We use it in a software development organization and it has enabled clear communications for many designs and ideas. That said, it hasn't replaced UI mockup tools for us even though it offers the ability to make such mockups.

For the primary diagramming tools, it's quite intuitive and streamlined. For example, when drawing a flow chart, it's a simple click and drag to create a new line plus the shape at the end of it. Then, you just type to label without having to click to focus. Similarly, the decision diamond is smart enough to know the first line that leaves it should be labeled "Yes" and the second, "No". Most of the time, this is exactly what you want and once you learn the tool, it becomes even faster.

I haven't had to reach out to LucidChart support, so I can't really rate it.

It is incredibly versatile for a start. If you need to map out internal processes or workflows, or structures, Lucid Chart is perfect. Equally, when it comes to wireframing user experiences or design projects, Lucid Chart is more than capable of getting the job done. Being cloud-based obviously makes it extremely user friendly too.

Lucid Chart is as user friendly as you could need apart from some limits on images and icons. Sizes, shapes, colours, layouts and templates are all there for you so all you need to do is use them appropriately. It is a very comprehensive tool for what it needs to do.

This is hard to review really because we have never needed support. Anything we have required assistance with has either been covered in the user forum or we have solved oursleves. There are not too many things we have encountered that are too difficult to solve ourselves. Everything is very straight forward.

This is the best tool that I've used to detail complex processes to coworkers. It's fairly simple to use - especially for a simple flow chart. It can do really complex flows and be used for your engineering and dev teams, but requires a lot more training on the product than I have.

Very easy to use (for the basic functions). There's a ton of different options that you can use and it takes some time to really learn it and learn all of its functionality. Education material could be improved, but the core functionality is great!

I've never had to call support while using this product

Honestly, if you're a newer company not wrapped up in the Microsoft ecosystem, Lucidchart makes the most sense. In my mind it is the spiritual "Google Apps" version of Vizio, just not made by Google. If it was up to me I'd say Google should have made this part of the original G Suite as they lack a true Vizio competitor.

Easy to learn, have not had any questions about it since I bought licenses for my team. I use it myself and it's intuitive.

I have only contacted support once but the response was prompt. Not much else to say there.

Quick to get up to speed and using. The freemium model allows a try before you buy. If you're trying to model something visually, definitely start here.

Absolutely--you'll be up to speed dragging and dropping in no time. There is little to no upskilling required here.

I have not had to use it.

Well suited:
- Org charts
- Product product diagrams
- Process diagrams
- Various visualizations
Not so well suited
- Deep analysis
- Clear conclusions
- A replacement for Google Slides or like platform

In my opinion this tool is fairly easy to use and intuitive...the user interface is simple and clean and I love the easy integration with the Google Suite of products. The GUI is clean and simple. I have no complaints in this regard. One opportunity for improvement is more examples of how teams can better use Lucidchart outside of obvious activities.

I have never had to contact Lucidchart support as the product was so intuitive to myself and my teams. Hence I rated this a 5/10 as I have no experience with customer service here.

Lucidchart is perfect for organizations with thin client devices or Bring Your Own (BYO) device policies because there is no download or installation needed and only require a web browser to use it. However, integration to industry-leading application might come at a cost. Moreover, in order to collaborate all team members must also already signed-up with Lucidchart.

No download, no installation approach definitely a huge plus for Lucidchart. However, internet connectivity will affect responsiveness and sometime causing lag in visual update. The abundance of template, easy of use and intuitive user experience help in adaptation for new users as well. However, the requirement of registering first might be a decisive factor for some users for not using it.

Lucidchart website already provides complete information section on how to use the product and to utilize all it's features. It also provides Frequently Asked Question section, with comprehensive list of questions and resolutions. And when we are unable to find help for a specific problem from the website, we can always submit a help request from the ticketing form provided on the website.

Lucidchart is appropriate for anything from diagramming processes to whiteboarding. I've found it incredibly useful just to draw out my thoughts as a visual aid for others. It is especially helpful in these times of COVID-19 where you aren't able to be physically present with teammates. Sitting in a call, doing a screenshare, and drawing out your thoughts is an incredibly effective way to help reduce communication barriers and outline new ideas. Lucidchart is also solid when it comes to its intended purpose, which is making diagrams.

Lucidchart is incredibly easy to use. There is no learning curve; you can go from signing in/signing up to creating whatever diagram you need in no time at all--basically the time it takes to load the page. Finding shapes is easy and integrated into the lefthand pane, so really everything you need is right there.

I haven't used their support.

Just like Office 365 or Google Docs, Lucidchart does the cloud collaboration juggling act very well by allowing teams to work together on documents and plans, in a seamless sharing environment. Having SSO integration is also very useful to simplify the access experience. The visual workspace and drag and drop functionality makes using the product simple and reduces change management.

It's a web-based application that renders itself to be very user friendly and allows for easy collaboration with great SSO integration. The interface is simple and intuitive and the sharing features are robust. The multiple capabilities and it's ability to scale to almost any team size are key to it's prowess.

Interestingly enough we only interacted with support at the initial setup of SSO integration. The product has worked flawlessly since and has not necessitated calls or emails to tech support. Based on our experience with support around SSO I can be certain that Lucidchart is very responsive and would resolve any technical problem in no time.

Lucidchart is ideally suited for developing simple visualisations in most circumstances. It's not so well suited to complex Gantt charts where a specialized project management tool would be better.

Very easy to use and short learning curve

Good online help. We have never needed to contact their support team for further assistance

Great for drawing quick and clean diagrams. Really useful for any purpose where you need to make a diagram or flow chart for physical things or logical processes. Limited use for beautiful, client facing diagrams.

I've never had to use customer support directly. I think that speaks volumes to the product's quality.

Lucidchart is well-suited to create a clear process flowchart. When you have a process that requires input from multiple support levels and can be assigned depending on specific scenarios, this is a great tool to construct a clear flowchart that will cover all possible flow scenarios.

Did not need to contact Lucidchart support once.

Lucidchart is a great starter tool for someone who quickly wants to make a flowchart or layout plan. I have seen some creative approaches to use Lucidchart to make artworks inspired by floor plans and organizational structures. I primarily use it to create flowcharts on the go. The infinite canvas also helps as a thinking ground.

The FAQs are pretty useful. Never had to contact support or forums, since the tool is so simple to use and understand.

Process flows and training for us is the most beneficial usage of Lucidchart.

Have never used their support

The team is always available to answer questions on Instagram or through their live chat, and we get calls from them about once a year asking if we're happy with stuff or want to upgrade our service. Overall, they have been really professional, and I can see that they really enjoy developing their software and helping companies with diagram creation services.

For my company, Lucidchart is well suited for visualizing complex workflows and/or business process. Simple or complex org charts are much easier to make in Lucidchart than in Powerpoint.
I haven't tried it, but I don't think this would be a good replacement for presentation software, such as PPT or Prezi.

N/A because I have not had a need to contact Lucidchart's support yet.

Lucidchart has been an amazing tool for our team to collaborate on system design, team workflows, and early marketing graphics. It has solved the problem of having to manage a Visio software distribution process across Windows and Apple devices and lets us store our graphics all in one place (in the cloud) where everyone has access.

Usability is great and very similar to Visio. Some tasks are difficult to figure out how to do naturally, but the help system usually gets you to where you need to be quickly.

I have never needed to contact Lucidchart support, which in and of itself is awesome. The online help documents seem to always give me what I need.

Being a cloud based app means it is accessible from any internet device, giving you flexibility. You can collaborate in real time on your diagrams with colleagues and clients, which provides immediate feedback on any additions or modification. This dramatically reduces the time to complete a diagram and ensures it is is meeting the needs of the project or product. Lucidchart's revision history enables you to revert back to previous versions if you dislike recent changes.
It also means that nothing get lost in the different iterations of your diagrams. That comes in very handy when building a complex diagram where many changes occur before the final diagram is completed.

Being able to collaborate with your colleagues and clients while building out a diagram has been a huge benefit for us. We are able to better tailor our diagrams to meet the needs of the product and/or process by getting real-time feedback. Also, as a cloud-based tool, we are able to connect to it from any device as long as we have an internet connection and that gives us the flexibility to work on diagrams remotely.

I have not personally dealt with their support team, but I know others that have and they have found them to be helpful and responsive. They do occasionally try to up-sell you so don't be surprised if that happens. They also offer online and knowledge base support to help you find the answers you are looking for.

Lucidchart is great for collaboration, sharing and presenting ideas, process mock ups, signal flow diagrams, organisation charts. To be honest, we use Lucidchart for making basic flowcharts quickly. It does a lot more than that but we don't fully utilise all of the features, so far though all the features that we have used have proven to be very easy to use.

No experience, sorry. High rating since we have never needed to contact customer support.

Great for simple sketching and publishing for clear communication to our team or to the board. The boxes, lines, clip art library, and photo inputs make for very nice presentations.

It's not powerful enough for actual construction blueprints, or serious graphic design. You'll want a stronger piece of software for those situations.

I think its a wonderful solution for when you need a chart or a graph that's elaborate but still needs to be visually clean and easy to understand. we have used it across different teams and for very different needs (think sales vs engineers) but everyone has adopted it and has been using it consistently.

I have only reached out to support once when we have had an issue with sharing the charts and people not getting the invitation and just getting a tough time onboarding but it was resolved pretty fast and I don't think its a consistent issue.

I have used Lucidchart for presentations both in college and at work. It is a great way to assist with Germane Cognitive load in any setting. I am currently a Training Support Coordinator, and also the only instructional designer in office. This means I spend a lot of my time creating learning material. I use it most nowadays for decision trees or process explanation for our customer service representatives, forced to make split-second decisions. Lucidchart helps display their options in an orderly and easily comprehensible fashion. Another way to use it is for org charts. I am a visual learner myself, and therefore like the visual aids to go along with the information being presented.

NA, I have never asked for support from Lucidchart. It is pretty self-explanatory, and there are no bugs to report.

Anywhere in your organization where you need to: Create and/or publish an org chart, Create and/or publish engineering diagrams, Create and/or publish workflows, Create and/or publish process diagrams, Create and/or publish layered visualizations, Create and/or publish live database visualizations. You can effectively and immediately replace Visio with Lucidchart so any scenario where you use Visio (or any similar tool) is a scenario where you can use Lucidchart.

Lucidchart is well suited for creating sitemaps, even with the UX flaws of the text editor provided for making a map. Autoconnection of shapes and flowing according to several flow types are excellent time savers. I probably use Lucidchart mainly for drawing complex workflows requiring multiple decision points and pathways. Lucidchart makes it very easy to create these kinds of charts once you create a shape template that best suits your needs. I find Lucidchart less suited for creating documents for print. Resizing shapes doesn't change text size within and things can get ugly fast. Lucidchart doesn't work well with shapes containing lots of text—like more than a few words. You have to manually break lines in your text to make it flow in a shape and stay readable. There isn't a way to set interior margins on a shape, so your text runs into and sometimes over the shape lines.

Great tool to create/display processes/workflows, share documents, outline flow, and share marketing emails.