Pendula vs. UXPressia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pendula
Score 9.0 out of 10
N/A
Pendula drives the shift from broadcast to conversation by enabling two-way messaging and workflow at scale, allowing users to create, manage, and optimise digital customer experiences across every channel. With no coding knowledge required and built on Zuora & Salesforce, Pendula supports automated two-way communication across SMS, email, social messaging and fax. It also enables outbound posts. Customers can see and take action on messages, whenever and wherever they…N/A
UXPressia
Score 8.4 out of 10
N/A
UXPressia, from the company in San Mateo, is a customer experience platform for improving CX assets and processes from ideation to delivery, to foster CX and digital transformation.
$16
per month
Pricing
PendulaUXPressia
Editions & Modules
No answers on this topic
Starter
$16
per user, per month
Pro
$36
per user, per month
Enterprise
Custom
Offerings
Pricing Offerings
PendulaUXPressia
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsContact Pendula.com to discuss pricingDiscounts available for annual pricing.
More Pricing Information
Community Pulse
PendulaUXPressia
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User Ratings
PendulaUXPressia
Likelihood to Recommend
9.0
(1 ratings)
10.0
(1 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
PendulaUXPressia
Likelihood to Recommend
Pendula
We used Pendula as part of our re-engagement program. This was valuable, as we were able to connect with 40,000 or more names. Knowing that either a significant telesales team effort--too expensive and not enough people--would be implausible. We designed an interactive SMS journey that allowed us to begin the process of taking the 40.000 and discovering those who were willing to shop with us again automatically. We also found that promotions and blasts worked really well, were very easy to set up and run, and then the automation on the back to create the Salesforce opportunity. We have also engaged with custom objects and were able to trigger events on internal activities and sales status, such as shipping notifications.
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UXPressia
I only use UXPressia for my journey maps, personas, and empathy maps. I have been using this tool for years and I see no reason to go elsewhere.
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Pros
Pendula
  • EOFY campaigns that drove limited time, limited release offers. We could segment our targets and engage those most likely to respond well.
  • Limited release wine offers, again targeting the right buyers, and then designing a series of interactions with them. This enabled sales reps to speak to those most warm.
  • Customer re-engagement. We have very many historical customers. We were able to reach 30,000 or so people and then lead them through several steps towards re-engagement.
  • Targeting smaller customer segments was made easy due to the deep integration with Salesforce. We could create campaigns to account owners of contacts that met criteria--which provided a deeply personal experience.
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UXPressia
  • The finished product is visually pleasing
  • It is simple to export and combine journey maps, personas, and empathy maps into PDFs
  • There is a large number of stock photos to choose from when creating personas
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Cons
Pendula
  • Navigating a variety of journeys can get tricky. They have been steadily improving the interface here.
  • Managing launch times and turning campaigns on and off can be cumbersome.
  • Naming, tagging, and cross-journey reporting would be great.
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UXPressia
  • The only issue I sometimes face is that they are in a different time zone, so personalized replies sometimes take longer; however, they do have very helpful articles that usually answer my questions without having to direct me to someone
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Alternatives Considered
Pendula
We found the user interface, the customer service, and the feature sets worked very well for us. Pricing was also affordable.
Read full review
UXPressia
UXPressia delivers a very visually appealing product and I like that we can brand our work. Everything we have created looks professional, it's easy to read and understand, and we're proud to pass it around the office.
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Return on Investment
Pendula
  • We were able to activate a large number of old customers
  • We generated significant revenues and fast sales
  • We have been able to run multichannel campaigns to great effect
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UXPressia
  • We have been able to make significant positive changes to the way we do business after creating and visualizing our customer personas
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ScreenShots

Pendula Screenshots

Screenshot of Trigger Actions in Zuora & Salesforce based on customer responseScreenshot of Create stronger experiences with customers through Subscriber Engagement