Perceptyx vs. ProProfs Survey Maker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Perceptyx
Score 7.0 out of 10
N/A
Perceptyx, from the company of the same name in Temecula, combines employee surveys and people analytics to help users see more of what’s going on in an organization, and how to drive it forward. Users can build multiple reporting demographics and linkage to performance metrics so as to discover how employee feedback is impacting the success of the business. Leaders can be provided with insights for survey items, including a self-assessment to help understand why employees may feel the way they…N/A
ProProfs Survey Maker
Score 7.0 out of 10
N/A
ProProfs Survey Maker is a tool used by instructors, online marketers, educational institutions and business organizations to create comprehensive online surveys. The survey software is bundled with advanced features such as multiple question types, detailed reports and statistics and scored surveys. It is designed to work across devices including mobile phones and tablets. The vendor's value proposition is that the solution is bundled with advanced features that allow for easy creation,…
$7.97
Pricing
PerceptyxProProfs Survey Maker
Editions & Modules
No answers on this topic
BASIC
$ 7.97
PROFESSIONAL
$ 19.97
BUSINESS
$ 69.97
Offerings
Pricing Offerings
PerceptyxProProfs Survey Maker
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsWe are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.
More Pricing Information
Community Pulse
PerceptyxProProfs Survey Maker
Top Pros
Top Cons
Features
PerceptyxProProfs Survey Maker
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Perceptyx
-
Ratings
ProProfs Survey Maker
3.3
1 Ratings
83% below category average
Survey templates00 Ratings4.01 Ratings
Themes00 Ratings2.01 Ratings
Custom logo/branding00 Ratings4.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Perceptyx
-
Ratings
ProProfs Survey Maker
4.5
1 Ratings
62% below category average
Changes to live survey00 Ratings3.01 Ratings
Multiple question types00 Ratings6.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Perceptyx
-
Ratings
ProProfs Survey Maker
2.0
1 Ratings
122% below category average
Survey logic flexibility00 Ratings2.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Perceptyx
-
Ratings
ProProfs Survey Maker
1.0
1 Ratings
157% below category average
Response tracking00 Ratings1.01 Ratings
Data export00 Ratings1.01 Ratings
Standard reports00 Ratings1.01 Ratings
Analytics00 Ratings1.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Perceptyx
-
Ratings
ProProfs Survey Maker
7.0
1 Ratings
22% below category average
Access controls00 Ratings7.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Perceptyx
-
Ratings
ProProfs Survey Maker
6.0
1 Ratings
32% below category average
Respondent restrictions00 Ratings6.01 Ratings
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User Ratings
PerceptyxProProfs Survey Maker
Likelihood to Recommend
9.0
(1 ratings)
1.0
(1 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
PerceptyxProProfs Survey Maker
Likelihood to Recommend
Perceptyx, Inc.
I think the software is well suited for targeted feedback for large organizations. I think product marketing teams could use the software as well. I think it competes directly and does a better job than SurveyMonkey. The platform feels more mature. I think this would work very well for politicians to be able to use to invite constituents to provide feedback on local, state, and national govt.
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ProProfs
If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
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Pros
Perceptyx, Inc.
  • I really like the customizability of the platform. As a user it is easy to navigate and provides ample opportunity to write in reviews.
  • The ability to save information on the platform is great. So users can stop and start a review at their leisure
  • I really like the ability to email to remind users to finish a survey. This keeps users engaged and reminds them to finish.
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ProProfs
  • ProProfs is cheaper than its competitors.
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Cons
Perceptyx, Inc.
  • Offering suggestions on how best to provide feedback in comment boxes. Perhaps forcing the creators of the surveys to list examples to help reviewers
  • I think having emojies would help as well instead of the standard language.
  • Perhaps adding a mobile platform for customers to send out to their workforce
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ProProfs
  • [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
  • I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
  • We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
  • Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
  • The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
  • Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
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Usability
Perceptyx, Inc.
No answers on this topic
ProProfs
They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.
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Support Rating
Perceptyx, Inc.
No answers on this topic
ProProfs
The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.
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Alternatives Considered
Perceptyx, Inc.
I like Perceptyx because it feels like a more mature platform. This is what the executive team at my company has used to survey. The ability to integrate into email platforms to send out to the whole organization is valuable, and the ability to save answers gives employees time to think and carefully provide the best answers to the survey questions
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ProProfs
ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.
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Return on Investment
Perceptyx, Inc.
  • The company continues to use it.
  • It has led to employees being able to get there voices heard
  • It has improved communication from leaders to the workforce.
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ProProfs
  • Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
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ScreenShots

ProProfs Survey Maker Screenshots

Screenshot of ProProfs Survey Maker