Phone.com vs. TeleCMI

Phone.com

TeleCMI

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month
TeleCMI	Score 9.0 out of 10	Mid-Size Companies (51-1,000 employees)	TeleCMI provides business voice solutions for sales. The cloud-based telephony communication platform is designed for companies and aims to increase sales' productivity and streamline operations. Their products are tailored to provide business phone systems for startups, SMEs, and enterprises. TeleCMI integrates with the user's CRM and helpdesk tools to enable a hassle-free transition to the system. It boasts robust global network connectivity, with international numbers available in…	$1,000 per year Upto 4 Users

Pricing

Phone.com

TeleCMI

Editions & Modules

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

Business Voice Basic: $0
per month per user
Business Voice Premium: $15
per month per user
Business Voice Enterprises: $25
per month per user
Contact Center Premium: $30
per month Minimum 4 User
Contact Center Enterprises: $40
per month Minimum 4 User

Offerings

Pricing Offerings
Phone.com	TeleCMI
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

—

More Pricing Information

Community Pulse
	Phone.com	TeleCMI

Features

Phone.com

TeleCMI

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Phone.com 10.0 2 Ratings 22% above category average	TeleCMI 7.0 1 Ratings 14% below category average
Hosted PBX	10.02 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	10.02 Ratings	7.01 Ratings
User templates	10.02 Ratings	00 Ratings
Call reports	10.02 Ratings	00 Ratings
Directory of employee names	10.02 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Phone.com 10.0 2 Ratings 18% above category average	TeleCMI 7.5 1 Ratings 11% below category average
Answering rules	10.02 Ratings	00 Ratings
Call recording	10.02 Ratings	9.01 Ratings
Call park	10.01 Ratings	7.01 Ratings
Call screening	10.02 Ratings	7.01 Ratings
Message alerts	10.02 Ratings	7.01 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Phone.com 10.0 1 Ratings 22% above category average	TeleCMI 8.5 1 Ratings 6% above category average
Audio conferencing	10.01 Ratings	9.01 Ratings
Instant messaging	10.01 Ratings	8.01 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Phone.com 10.0 2 Ratings 22% above category average	TeleCMI - Ratings
Mobile app for iOS	10.01 Ratings	00 Ratings
Mobile app for Android	10.01 Ratings	00 Ratings

Best Alternatives
	Phone.com	TeleCMI
Small Businesses	CloudTalk Score 7.6 out of 10	CloudTalk Score 7.6 out of 10
Medium-sized Companies	CloudTalk Score 7.6 out of 10	CloudTalk Score 7.6 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.9 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Phone.com	TeleCMI
Likelihood to Recommend	10.0 (2 ratings)	9.0 (1 ratings)
Usability	- (0 ratings)	8.0 (1 ratings)

User Testimonials
	Phone.com	TeleCMI
Likelihood to Recommend	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review	TeleCMI Technologies Private Limited Telecmi is well suited for managing customer support and sales team with remote and distributed support, offering clear tracking and seamless CRM integration. It's less ideal for organizations needing deep video conferencing features or highly customized workflows beyond voice and messaging . It's realtime call analytics and call routing makes it great for high volume call center Incentivized Verified User Anonymous Read full review
Pros	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review	TeleCMI Technologies Private Limited seamless call routing CRM integration call recording and monitoring Realtime analytics and report Incentivized Verified User Anonymous Read full review
Cons	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review	TeleCMI Technologies Private Limited Mobile app functionality User interface complexity Limited customization for report Incentivized Verified User Anonymous Read full review
Usability	Phone.com No answers on this topic	TeleCMI Technologies Private Limited The platform is intuitive and feature-rich, making it easy to manage call, track performance and integrate with CRM. However that slight room for improvement is simplifying the dashboard for new users and enhancing mobile experience. The learning curve is short for most team members, and support resources are readily available. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Phone.com No answers on this topic	TeleCMI Technologies Private Limited Telecmi offer more modern, user-friendly interface with real time analytics, better uptime, and seamless API integration compared to MyOperator and knowlarity. It's ideal for start ups a nd heavy tech- savy teams needing flexibility and fast deployment. We choose telecmi for its reliable performance, intuitive features and cost-effective scalability. Thier support team is also highly responsive Incentivized Verified User Anonymous Read full review
Return on Investment	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review	TeleCMI Technologies Private Limited Increased team efficiency Improved customer experience Cost saving and ROI Incentivized Verified User Anonymous Read full review
ScreenShots	Phone.com Screenshots	TeleCMI Screenshots