Telecmi A smart scalable choice for modern business communication
April 30, 2025

Telecmi A smart scalable choice for modern business communication

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with TeleCMI

We use telecmi in our organization to streamline communication through cloud-based calling and call management. It address key business problem like managing remote teams, tracking customer interactions and ensuring consistent communication quality. Our use case mainly contain customer support, sales call and internal collaboration, all managed through a unified pipeline.

Pros

  • seamless call routing
  • CRM integration
  • call recording and monitoring
  • Realtime analytics and report

Cons

  • Mobile app functionality
  • User interface complexity
  • Limited customization for report
  • Increased team efficiency
  • Improved customer experience
  • Cost saving and ROI
The platform is intuitive and feature-rich, making it easy to manage call, track performance and integrate with CRM. However that slight room for improvement is simplifying the dashboard for new users and enhancing mobile experience. The learning curve is short for most team members, and support resources are readily available.
Telecmi offer more modern, user-friendly interface with real time analytics, better uptime, and seamless API integration compared to MyOperator and knowlarity. It's ideal for start ups a nd heavy tech- savy teams needing flexibility and fast deployment. We choose telecmi for its reliable performance, intuitive features and cost-effective scalability. Thier support team is also highly responsive.

Do you think TeleCMI delivers good value for the price?

Yes

Are you happy with TeleCMI's feature set?

Yes

Did TeleCMI live up to sales and marketing promises?

Yes

Did implementation of TeleCMI go as expected?

Yes

Would you buy TeleCMI again?

Yes

Telecmi is well suited for managing customer support and sales team with remote and distributed support, offering clear tracking and seamless CRM integration. It's less ideal for organizations needing deep video conferencing features or highly customized workflows beyond voice and messaging . It's realtime call analytics and call routing makes it great for high volume call center

TeleCMI Feature Ratings

7.0
Multi-level Interactive Voice Response (IVR)
7
Call reports
Not Rated
7.5
Call recording
9
Call park
7
Call screening
7
Message alerts
7
8.5
Audio conferencing
9
Instant messaging
8
Mobile apps ()
Not Rated

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