Pike13 vs. WellnessLiving

Pike13 would be well suited for an organization whose clients use the platform in person, not for a virtual service. This could be ideal for a client whose website doesn't need to be integrated with Pike13.

Incentivized

WellnessLiving provides my small piano and art studio with just what we need for scheduling without being forced to add bells and whistles we don't need. We accept payments directly through Intuit so we don't need a scheduling system that accepts payment. We handle our own promotions on the school's social media platforms so we don't need it on a scheduling platform.

Incentivized

• Scheduling
• Establishing purchasing platform
• Enrolling new clients and staff

Incentivized

• They respond to any technical problems by email and phone promptly.
• The cost is affordable for our small business.
• Their platform works with our business set up.

Incentivized

• The ability of the reporting function is strong, but the interface is not user friendly.
• The payroll function would be more powerful if it was integrated with main payroll providers.

Incentivized

• When a student enrolls in a 2-hour class, we have to enter it as two 1 hour classes. As a result, the student only gets one reminder email. This always causes confusion. This needs to be addressed and corrected.

Incentivized

I haven't used the support at Pike13 directly. Our franchisor's IT department serves as an intermediary and seeks support at Pike13 on our behalf when required.

Incentivized

WellnessLiving support replies promptly to emails and actually answers the phone.

Incentivized

I have not used similar products.

Incentivized

MINDBODY forced us to accept a larger "basic" package with bells and whistles we didn't need, almost doubling our monthly bill with them. Not okay, especially since we were one of their very first clients. No support for micro-businesses like my studio.

Incentivized

• The notification of scheduled events, helps ensure employees know when their schedule has been modified, which cuts down on employees arriving late, etc.
• The notifications to customers of when their payment methods are expiring, etc helps to ensure they can update their information through the customer portal themselves which cuts down on administrative time.

Incentivized

• They came to us at the perfect time. We were with another scheduling software company that was going to gouge us with increased costs. WellnessLiving was just starting and gave us an affordable package.

Incentivized