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Pike13 Offers a Good Solution for Membership-Based Service Business
December 13, 2019

Pike13 Offers a Good Solution for Membership-Based Service Business

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pike13

Pike13 is utilized as our primary CRM system, for scheduling and billing across the organization. It is a scheduling platform for a membership-based service business, with good mobile access for both customers and employees. It is also integrated with out merchant processor and is our primary billing platform.
  • Good mobile access for employees viewing their schedule.
  • Designed well for membership-based business with both individual and group classes.
  • The ability of the reporting function is strong, but the interface is not user friendly.
  • The payroll function would be more powerful if it was integrated with main payroll providers.
  • The notification of scheduled events, helps ensure employees know when their schedule has been modified, which cuts down on employees arriving late, etc.
  • The notifications to customers of when their payment methods are expiring, etc helps to ensure they can update their information through the customer portal themselves which cuts down on administrative time.
I have not used similar products.
I haven't used the support at Pike13 directly. Our franchisor's IT department serves as an intermediary and seeks support at Pike13 on our behalf when required.

Do you think Pike13 delivers good value for the price?

Yes

Are you happy with Pike13's feature set?

Yes

Did Pike13 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pike13 go as expected?

Yes

Would you buy Pike13 again?

Yes

Pike13 is well suited for a membership/subscription based service business, where invoicing is directly tied to a scheduled event. It is limited as a "retail cash register" for the sale of physical goods/merchandise with no readily available inventory system tied to sales.