Pindrop vs. RingCentral Contact Center
Pindrop vs. RingCentral Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Pindrop | N/A | Pindrop in Atlanta offers telephone fraud detection technology, Phoneprinting, as part of their fraud prevention services for call centers that use voice analytic technology to prevent telephone fraud. Pindrop's authentication helps contact centers authenticate legitimate callers to reduce call handle times, enable personalization, and improve customer experience. | N/A | |
RingCentral Contact Center | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
Pindrop | RingCentral Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pindrop | RingCentral Contact Center | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Pindrop | RingCentral Contact Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Pindrop | RingCentral Contact Center | |
---|---|---|
Small Businesses | RingCentral Contact Center Score 7.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Verint Speech Analytics Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pindrop | RingCentral Contact Center | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.3 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (4 ratings) |
Usability | - (0 ratings) | 8.7 (3 ratings) |
Support Rating | - (0 ratings) | 6.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Pindrop | RingCentral Contact Center | |
---|---|---|
Likelihood to Recommend | Pindrop No answers on this topic | RingCentral |
Pros | Pindrop No answers on this topic | RingCentral |
Cons | Pindrop No answers on this topic | RingCentral |
Likelihood to Renew | Pindrop No answers on this topic | RingCentral |
Usability | Pindrop No answers on this topic | RingCentral |
Support Rating | Pindrop No answers on this topic | RingCentral |
Implementation Rating | Pindrop No answers on this topic | RingCentral |
Alternatives Considered | Pindrop No answers on this topic | RingCentral |
Return on Investment | Pindrop No answers on this topic | RingCentral |
ScreenShots |