| Product | Rating | Most Used By | Product Summary | Starting Price |
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 RingCentral Contact Center | Score8.7 out of 10 | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
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| Considered Both Products | Chose RingCentral Contact Center It is the best among its peers mainly due to best call quality and very less audio issues and AI prompt suggestions resulting in better productivity. It greatly enhances output and boosted the confidence of freshers as less training is required and it builds their confidence … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RingCentral Contact Center It was a dialer provided by my client so choosing a dialer is not really a decision I can make. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose RingCentral Contact Center All of them are good choices, but if you're looking for something where all of these are included, it must needs be RingCentral Contact Center, All in one communication tool, don't worry about communication outages, RingCentral Contact Center updates in out of office … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RingCentral Contact Center Ring Central is far superior to 3CX. It is just much more robust. Ring Central is the industry standard in VoIP. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose RingCentral Contact Center I have only used RingCentral Contact Center since my new role as an Inventory Control Tech. Three years now. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose RingCentral Contact Center Incentivized Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RingCentral Contact Center When using Ruby and Lex, we utilized their actual human receptionists to receive and transfer calls, and used RingCentral for calls/texts on personal cell phones. Now we use our own in house receptionist and still use RingCentral the same way we always did, but we also now use … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RingCentral Contact Center RingCentral Contact Center offered a lot more than the other systems that I have used. I cannot overemphasize that it has everything and does multiple things that most of its competitors do not. I think that it combines the features of those systems with Slack and even Google … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RingCentral Contact Center The cost was much lower than Cisco, but functionality and usability were the same. The cost was the deciding factor for our business. 8x8 is cheaper and has much more fucntionality Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RingCentral Contact Center Ring Central is definitely more user friendly to use. It's also really nice to have access to the app so you can communicate with your customers on the go Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
94% Would buy again 33 Answers | |
| Delivers good value for the price | |
97% Delivers good value for the price 30 Answers | |
| Happy with the feature set | |
94% Happy with the feature set 33 Answers | |
| Lived up to sales and marketing promises | |
95% Lived up to sales and marketing promises 20 Answers | |
| Implementation went as expected | |
96% Implementation went as expected 22 Answers | |
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| Small Businesses |  Zendesk Talk Score8.5 out of 10 |
| Medium-sized Companies |  Genesys Multicloud CX (discontinued) Score8 out of 10 |
| Enterprises |  Bright Pattern Contact Center Score8.4 out of 10 |
| All Alternatives | View all alternatives |
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| Likelihood to Recommend | 9.3 |
| Likelihood to Renew | 9.6 |
| Usability | 9.7 |
| Support Rating | 8.9 |
| Implementation Rating | 9.0 |
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