TrustRadius

RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingCentral Contact Center
Score 8.6 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
RingCentral Contact Center
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
RingCentral Contact Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
RingCentral Contact Center
Considered Both Products
RingCentral Contact Center
Verified User
Director
Chose RingCentral Contact Center
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. …
Verified User
Employee
Chose RingCentral Contact Center
RingCentral is far more advanced than the others. RingCentral has invested in current technology to make things easier for companies. Their tech infrastructure is solid and secure, which gives companies who use this tool peace of mind. Other tools are usually only used for …
BJ
Brannon Johnston
Accounting Director
Chose RingCentral Contact Center
Ring Central is far superior to 3CX. It is just much more robust. Ring Central is the industry standard in VoIP.
Irisk Colon | TrustRadius Reviewer
Irisk Colon
BDR Outreach Coordinator
Chose RingCentral Contact Center
It was a dialer provided by my client so choosing a dialer is not really a decision I can make.
Dennis Romero | TrustRadius Reviewer
Dennis Romero
Case Manager
Chose RingCentral Contact Center
All of them are good choices, but if you're looking for something where all of these are included, it must needs be RingCentral Contact Center, All in one communication tool, don't worry about communication outages, RingCentral Contact Center updates in out of office …
Verified User
Employee
Chose RingCentral Contact Center
RingCentral Contact Center is a competitive tools that can be compared to other tools, our business chose RingCentral Contact Center due to its smooth and user friendly interface and functions that can see the report of agents that are in call or available. It has many …
Verified User
Manager
Chose RingCentral Contact Center
RingCentral does everything that Zoom does, but people tend to be more use to saying "I'll Zoom you" then mention RingCentral. A lot of companies use Teams for Calls, but it is in no way customizable like RingCentral is, and if I had to start my own business or sales team, we …
Verified User
Engineer
Chose RingCentral Contact Center
Use to use Echopass years back. RC is much more reliable and user friendly.
Chose RingCentral Contact Center
I have only used RingCentral Contact Center since my new role as an Inventory Control Tech. Three years now.
Chose RingCentral Contact Center
oh I dont know where to start... OpenPhone notifications are shown less than 50% of the time, Vonage looks so minimalistics that you feel you dont have what you need. maybe the agents will be fine but not from a management perspective. Fuze I used for very little and I dont …
Verified User
Manager
Chose RingCentral Contact Center
With Amazon Connect we are able to merge with our own report tools. This has helped us to keep a better track of our reporting and segment it has much as we needed to. While it took us some time t complete the intergration, the Amazon Connect family was very helpful in having …
Verified User
Administrator
Chose RingCentral Contact Center
RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.
Verified User
Employee
Chose RingCentral Contact Center
I was not involved in the decision making process. I am a user of it.
BS
Brian Silletti
Manager Telecom & Field Services
Chose RingCentral Contact Center
The cost was much lower than Cisco, but functionality and usability were the same. The cost was the deciding factor for our business.
8x8 is cheaper and has much more fucntionality
Verified User
Consultant
Chose RingCentral Contact Center
Ring Central is one of the most simplified contact centre solutions in the market. They have multiple contact centers including one in partnership with Nice CXOne. One difference I have seen in all these solutions is the level of support. Cisco leads in support but they have …
Verified User
Employee
Chose RingCentral Contact Center
The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, …
Verified User
Project Manager
Chose RingCentral Contact Center
RingCentral had the best uniform platform to blend our call center with our mobile users, had the best native contact center and a good Salesforce connection.
Verified User
Consultant
Chose RingCentral Contact Center
Based on the other products we have used ring central is by far the most comfortable for nontechnical users to use.
Donald Mascola | TrustRadius Reviewer
Donald Mascola
IT Services Manager
Chose RingCentral Contact Center
Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RingCentral a great improvement especially from a Salesforce integration standpoint.
KM
Kayte Moore
Family Law Paralegal
Chose RingCentral Contact Center
When using Ruby and Lex, we utilized their actual human receptionists to receive and transfer calls, and used RingCentral for calls/texts on personal cell phones. Now we use our own in house receptionist and still use RingCentral the same way we always did, but we also now use …
Chose RingCentral Contact Center
RingCentral Contact Center offered a lot more than the other systems that I have used. I cannot overemphasize that it has everything and does multiple things that most of its competitors do not. I think that it combines the features of those systems with Slack and even Google …
Brandon Losover | TrustRadius Reviewer
Brandon Losover
SMB Sales Specialist
Chose RingCentral Contact Center
Ring Central is definitely more user friendly to use. It's also really nice to have access to the app so you can communicate with your customers on the go
Verified User
Employee
Chose RingCentral Contact Center
RingCentral Contact Center has a more robust feature set that is tailored to our use cases in sales and customer success. Because volume calling and call quality are so important to ConnectAndSell's business, we require the same level of quality and capacity for our vendors as …
Features
RingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
RingCentral Contact Center
8.6
31 Ratings
2% above category average
Agent dashboard9.326 Ratings
Validate callers7.010 Ratings
Outbound response8.728 Ratings
Call forwarding8.927 Ratings
Click-to-call (CTC)9.317 Ratings
Warm transfer8.010 Ratings
Predictive dialing8.814 Ratings
Interactive voice response9.017 Ratings
REST APIs9.98 Ratings
Call scripts7.717 Ratings
Call tracking9.010 Ratings
Multichannel integration8.616 Ratings
CRM software integration7.716 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
RingCentral Contact Center
9.0
30 Ratings
8% above category average
Inbound call routing9.326 Ratings
Omnichannel inbound routing9.017 Ratings
Recording9.728 Ratings
Quality management9.425 Ratings
Call analytics8.927 Ratings
Historical reporting8.926 Ratings
Live reporting8.724 Ratings
Customer surveys9.612 Ratings
Customer interaction analytics7.413 Ratings
Best Alternatives
RingCentral Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.5 out of 10
All AlternativesView all alternatives
User Ratings
RingCentral Contact Center
Likelihood to Recommend
9.2
(25 ratings)
Likelihood to Renew
2.6
(3 ratings)
Usability
8.7
(3 ratings)
Support Rating
3.3
(3 ratings)
Implementation Rating
9.0
(1 ratings)
User Testimonials
RingCentral Contact Center
Likelihood to Recommend
RingCentral
Call quality is strong for both video and audio calls. I do not have issues with that. I like the user interface and find navigation very easy. RingCentral provides an AI integration for meeting summaries, transcriptions, and meeting notes, which we use heavily. The texting feature is also a great bonus.
Verified User
Anonymous
Read full review
Pros
RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
CO
Chris Olsen
Inventory purchasing
Read full review
Cons
RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
KM
Kayte Moore
Family Law Paralegal
Read full review
Likelihood to Renew
RingCentral
If we haven't used the contact center for support is because the service is so good that make us not need to use it very often. However, I guess our IT team has found some useful features on it for system implementation, automation, and updates that have helped them to keep providing us with the right support as needed.
Verified User
Anonymous
Read full review
Usability
RingCentral
It's a really intuitive platform. All the buttons and sections are almost exactly where you would expect them to be. Navigating the platform is fairly easy, even for folks who have not used it before. I can usually just tell my colleagues to "go to the settings tab and you'll see the audio settings" and they are able to take it from there.
Verified User
Anonymous
Read full review
Support Rating
RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
Verified User
Anonymous
Read full review
Implementation Rating
RingCentral
It was really straightforward to get our phone number ported over and start using the platform. The agent walked us through the steps and we were able to configure everything ourselves. Much easier to setup than some of the other platforms
Verified User
Anonymous
Read full review
Alternatives Considered
RingCentral
All of them are good choices, but if you're looking for something where all of these are included, it must needs be RingCentral Contact Center, All in one communication tool, don't worry about communication outages, RingCentral Contact Center updates in out of office schedules, if you're looking for "The Experience" RingCentral is the best choice.
Dennis Romero | TrustRadius Reviewer
Dennis Romero
Case Manager
Read full review
Return on Investment
RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
OM
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