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Amazing contact center solution with great features
Updated August 23, 2023

Amazing contact center solution with great features

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral Contact Center

RingCentral Contact Center is a very good contact center solution, which is very easy to set up, implement and use by anyone. It provides a very easy interface and sets up the rules to set up your contact center. Setting up call queues, campaigns are very user-friendly and so is the reporting section to get a birds-eye view of everything. Mobile application is also very easy and light weighted and is a huge convenience.
  • Setting up call queues
  • campaigns
  • mobile application
  • call forward
  • Third party integrations
  • ROI (Return of investment) is very good with RingCentral due to its cost comparision with traditional phone lines
Based on the other products we have used ring central is by far the most comfortable for nontechnical users to use.

Do you think RingCentral Contact Center delivers good value for the price?

Yes

Are you happy with RingCentral Contact Center's feature set?

Yes

Did RingCentral Contact Center live up to sales and marketing promises?

Yes

Did implementation of RingCentral Contact Center go as expected?

Yes

Would you buy RingCentral Contact Center again?

Yes

RingCentral Contact Center works very well for any small to mid to large size organization. We used it for 50 agents and the setup was a breeze and very easy for an administrator to start using it.

RingCentral Contact Center Feature Ratings

8.2
Agent dashboard
8
Validate callers
8
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
8
Predictive dialing
8
Interactive voice response
9
REST APIs
6
Call scripts
8
Call tracking
8
Multichannel integration
Not Rated
CRM software integration
Not Rated
7.7
Inbound call routing
8
Omnichannel inbound routing
8
Recording
8
Quality management
7
Call analytics
7
Historical reporting
8
Live reporting
8
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using RingCentral Contact Center

Evaluating RingCentral Contact Center and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
We would like to get the competitor's demo and use their system for a while to compare the same with the ringcentral product

RingCentral Contact Center Support

We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
ProsCons
Good followup
Kept well informed
No escalation required
Support cares about my success
None