Great Set of Features for a Reasonable Price

We use RingCentral Contact Center to communicate with customers via phone and text message. It allows us to contact the customer via our professional text and voice number no matter where we are. It also provides us with notifications when a customer calls or texts us while we are on another call or if it's after hours. We also get transcripts of voice messages.

We don't currently use any of the AI capabilities that RingCentral Contact Center offers. We are not aware of specifics regarding the AI integration, so it's difficult to speak to that end. Our organization is rather small, so there's no immediate desire to use AI for any specific use cases. Most of our representatives use the service to be able to communicate with customers and resolve issues.

The biggest benefit is that RingCentral Contact Center allows us to be able to communicate with customers quickly. We can call them from a professional number, text them with updates, coordinate changes in their services via phone/text, and allow them to communicate the same information to us via multiple channels. We also get notifications each time they contact us, so we know who to get back to and what they need before contacting them back.