Pipeline CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pipeline CRM	Score 7.4 out of 10	N/A	Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.	$29 per month

Pricing

Pipeline CRM

Editions & Modules

Start: $300
per year per user
Develop: $396
per year per user
Develop: $588
per year per user

Offerings

Pricing Offerings
Pipeline CRM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Pipeline CRM
Considered Both Products	Pipeline CRM Verified User C-Level Executive Chose Pipeline CRM We are currently using HubSpot for one of our other companies and it has been great. The marketing integrations that come with it blow PipelineDeals out of the water. On top of that, it also has a ticketing system in it where you can tie customer issues to a customer in the CRM. Incentivized Helpful? Jeffrey Schneider Chief Operating Officer Chose Pipeline CRM The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts. Incentivized Helpful? Verified User Administrator Chose Pipeline CRM SFDC was just too expensive and "too much." Insightly was not comprehensive enough, and we found an awful lot of bugs (this was a year ago+). QuickBase is actually excellent, but it requires an advanced technical person to manage and use, such as a QB Developer, and we wanted a … Incentivized Helpful? Jason Montoya CEO Chose Pipeline CRM We originally used Highrise HQ and it was great for a while. Unfortunately, the simplicity and lack of reporting sent us looking for a new alternative solution. When we came across Pipelinedeals.com, it seemed to fit our needs perfectly. We signed up for a trial and began using … Incentivized Helpful? Brian Welk Staff Writer/Editor Chose Pipeline CRM PipelineDeals is cleaner looking than Salesforce or Cbiz and offers comparable customization. But PipelineDeals will also now be able to integrate with MailChimp, which is very good for our purposes, and while we can't get all the customization we'd like out of it, we've been … Incentivized Helpful?
Top Pros	Pro Entire database Pro Lead management Pro Easily manage
Top Cons	Minus Ipad app Minus Way to keep Minus Sales crm

Features

Pipeline CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Pipeline CRM 6.9 5 Ratings 11% below category average
Customer data management / contact management	8.05 Ratings
Workflow management	8.05 Ratings
Territory management	7.04 Ratings
Opportunity management	8.05 Ratings
Integration with email client (e.g., Outlook or Gmail)	4.05 Ratings
Contract management	5.05 Ratings
Quote & order management	6.03 Ratings
Interaction tracking	9.05 Ratings
Channel / partner relationship management	7.04 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Pipeline CRM 7.8 3 Ratings 3% above category average
Case management	7.03 Ratings
Call center management	8.21 Ratings
Help desk management	8.21 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Pipeline CRM 5.0 4 Ratings 41% below category average
Lead management	8.04 Ratings
Email marketing	2.02 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Pipeline CRM 4.5 5 Ratings 51% below category average
Task management	3.04 Ratings
Billing and invoicing management	5.53 Ratings
Reporting	5.03 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Pipeline CRM 6.7 5 Ratings 14% below category average
Forecasting	8.03 Ratings
Pipeline visualization	5.05 Ratings
Customizable reports	7.05 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Pipeline CRM 9.5 5 Ratings 23% above category average
Custom fields	10.05 Ratings
Custom objects	10.05 Ratings
Scripting environment	8.21 Ratings
API for custom integration	10.05 Ratings

Security

Comparison of Security features of Product A and Product B
	Pipeline CRM 6.0 3 Ratings 33% below category average
Single sign-on capability	6.02 Ratings
Role-based user permissions	6.02 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Pipeline CRM 4.6 3 Ratings 44% below category average
Marketing automation	2.03 Ratings
Compensation management	7.31 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Pipeline CRM 8.0 5 Ratings 7% above category average
Mobile access	8.05 Ratings

Best Alternatives
	Pipeline CRM
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Creatio Score 9.3 out of 10
Enterprises	Creatio Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Pipeline CRM
Likelihood to Recommend	7.0 (6 ratings)
Likelihood to Renew	7.0 (1 ratings)
Usability	9.0 (1 ratings)
Support Rating	8.0 (1 ratings)

User Testimonials
	Pipeline CRM
Likelihood to Recommend	PipelineDeals If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark Incentivized Verified User Anonymous Read full review
Pros	PipelineDeals Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need. Reporting: We were able to setup all types of reporting and tracking. Ease of Use: While the platform was powerful, it was always easy to use. Incentivized Jason Montoya CEO Read full review
Cons	PipelineDeals I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	PipelineDeals If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew Incentivized Brian Welk Staff Writer/Editor Read full review
Usability	PipelineDeals The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer Incentivized Verified User Anonymous Read full review
Support Rating	PipelineDeals Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing. Incentivized Verified User Anonymous Read full review
Alternatives Considered	PipelineDeals The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts. Incentivized Jeffrey Schneider Chief Operating Officer Read full review
Return on Investment	PipelineDeals Has made us understand sales tactics that are working Easily create forecasting on growth in multiple categories Understand our process and what we need to improve on in closing deals Incentivized Jeffrey Schneider Chief Operating Officer Read full review
ScreenShots