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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipeline CRM

    Score5.2 out of 10
    N/AFounded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.

    $29

    per month

    servis

    Score10 out of 10
    N/Aservis.ai empowers businesses to transform customer-facing operations through streamlined automation and AI-enhanced insights. The platform centralizes complex workflows, allowing teams to deliver betterservice while boosting productivity and clarity across every interaction.

    $90

    per month per user

    Pricing
    Pipeline CRMservis
    Editions & Modules
    Start
    $300
    per year per user
    Develop
    $396
    per year per user
    Develop
    $588
    per year per user
    Professional
    $90
    per month per user
    Enterprise
    $180
    per month per user
    Offerings
    Pricing Offerings
    Pipeline CRMservis
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual pricing.
    More Pricing Information
    Features
    Pipeline CRMservis
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    6.9
    5 Ratings
    13% below category average
    servis
    10.0
    1 Ratings
    24% above category average
    Customer data management / contact management8.05 Ratings10.01 Ratings
    Workflow management8.05 Ratings10.01 Ratings
    Territory management7.04 Ratings10.01 Ratings
    Opportunity management8.05 Ratings10.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)4.05 Ratings10.01 Ratings
    Contract management5.05 Ratings10.01 Ratings
    Quote & order management6.03 Ratings10.01 Ratings
    Interaction tracking9.05 Ratings10.01 Ratings
    Channel / partner relationship management7.04 Ratings10.01 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    7.8
    3 Ratings
    1% above category average
    servis
    10.0
    1 Ratings
    26% above category average
    Case management7.03 Ratings10.01 Ratings
    Call center management8.21 Ratings10.01 Ratings
    Help desk management8.21 Ratings10.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    5.0
    4 Ratings
    43% below category average
    servis
    10.0
    1 Ratings
    26% above category average
    Lead management8.04 Ratings10.01 Ratings
    Email marketing2.02 Ratings10.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    4.5
    5 Ratings
    52% below category average
    servis
    10.0
    1 Ratings
    26% above category average
    Task management3.04 Ratings10.01 Ratings
    Billing and invoicing management5.53 Ratings10.01 Ratings
    Reporting5.03 Ratings10.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    6.7
    5 Ratings
    13% below category average
    servis
    10.0
    1 Ratings
    27% above category average
    Forecasting8.03 Ratings10.01 Ratings
    Pipeline visualization5.05 Ratings10.01 Ratings
    Customizable reports7.05 Ratings10.01 Ratings
    Customization
    Comparison of Customization features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    9.5
    5 Ratings
    22% above category average
    servis
    10.0
    1 Ratings
    27% above category average
    Custom fields10.05 Ratings10.01 Ratings
    Custom objects10.05 Ratings10.01 Ratings
    Scripting environment8.21 Ratings10.01 Ratings
    API for custom integration10.05 Ratings10.01 Ratings
    Security
    Comparison of Security features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    6.0
    3 Ratings
    33% below category average
    servis
    10.0
    1 Ratings
    17% above category average
    Single sign-on capability6.02 Ratings10.01 Ratings
    Role-based user permissions6.02 Ratings10.01 Ratings
    Social CRM
    Comparison of Social CRM features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    8.1
    2 Ratings
    8% above category average
    servis
    10.0
    1 Ratings
    28% above category average
    Social data8.12 Ratings10.01 Ratings
    Social engagement8.21 Ratings10.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    4.6
    3 Ratings
    48% below category average
    servis
    10.0
    1 Ratings
    28% above category average
    Marketing automation2.03 Ratings10.01 Ratings
    Compensation management7.31 Ratings10.01 Ratings
    Platform
    Comparison of Platform features of Pipeline CRM and servis
    Feature
    Pipeline CRM
    8.0
    5 Ratings
    5% above category average
    servis
    6.0
    1 Ratings
    24% below category average
    Mobile access8.05 Ratings6.01 Ratings
    Best Alternatives
    Pipeline CRMservis
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pipeline CRMservis
    Likelihood to Recommend
    7.0
    (6 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Pipeline CRMservis
    Likelihood to Recommend
    Pipeline CRM PipelineDeals
    If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
    Incentivized
    Read full review
    servis.ai
    FreeAgent CRM allows a sales professional to be on top of their pipeline, sales funnel, activity, and projections! It's easy to use, easy to understand, and easy to navigate. It's very customizeable to your organization liking and organizations needs.
    Incentivized
    Read full review
    Pros
    Pipeline CRM PipelineDeals
    • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
    • Reporting: We were able to setup all types of reporting and tracking.
    • Ease of Use: While the platform was powerful, it was always easy to use.
    Incentivized
    Read full review
    servis.ai
    • Pipeline View
    • Task Management
    • Sales Funnel Evaluation
    • Sales Projection
    Incentivized
    Read full review
    Cons
    Pipeline CRM PipelineDeals
    • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
    Incentivized
    Read full review
    servis.ai
    • Emailing compatibility from the platform
    • Calling compatibility from the platform
    • A more automated Task logging process
    Incentivized
    Read full review
    Likelihood to Renew
    Pipeline CRM PipelineDeals
    If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
    Incentivized
    Read full review
    servis.ai
    No answers on this topic
    Usability
    Pipeline CRM PipelineDeals
    The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
    Incentivized
    Read full review
    servis.ai
    It's easy to use, very customizable, and very effective!
    Incentivized
    Read full review
    Support Rating
    Pipeline CRM PipelineDeals
    Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
    Incentivized
    Read full review
    servis.ai
    No answers on this topic
    Alternatives Considered
    Pipeline CRM PipelineDeals
    The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
    Incentivized
    Read full review
    servis.ai
    I have not used previous CRMS.
    Incentivized
    Read full review
    Return on Investment
    Pipeline CRM PipelineDeals
    • Has made us understand sales tactics that are working
    • Easily create forecasting on growth in multiple categories
    • Understand our process and what we need to improve on in closing deals
    Incentivized
    Read full review
    servis.ai
    • FreeAgent CRM has allowed me to be on top of my pipeline, which has led to countless closed deals.
    • FreeAgent CRM has given me the understanding of my true activity, allowing for me to make adjustments to my sales processes, leading to more sales.
    • FreeAgent CRM has allowed me to be on top of the larger enterprises and has led to closed deals with larger accounts.
    Incentivized
    Read full review
    ScreenShots

    Pipeline CRM Screenshots

    Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources