TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Practo

    Score7 out of 10
    N/APracto, from the company of the same name in Bangalore, is a telehealth-oriented medical consulting app.N/A

    Zocdoc

    Score1 out of 10
    N/AZocdoc headquartered in New York offers their medical appointment management and scheduling platform built to fill unused capacity by making it easy for nearby potential patients to book appointments on an availability basis. Additionally, Zocdoc helps practitioners gain feedback from appointments and share it online.N/A
    Pricing
    PractoZocdoc
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    PractoZocdoc
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    PractoZocdoc
    Likelihood to Recommend
    7.0
    (1 ratings)
    1.0
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    1.0
    (1 ratings)
    User Testimonials
    PractoZocdoc
    Likelihood to Recommend
    Practo
    Easy to use for staff, we can search records for patient who visited 10 yrs ago. Tabs for patient self registration is good. Less appropriate - High price, additional storage charges, limited features
    Incentivized
    Read full review
    Zocdoc
    If was a zero on the scale I would choose. if Zocdoc charged a flat fee monthly for a referrals that would make more sense. Otherwise they are the only ones benefiting from the service. They are a total scam! do not utilize them as a referral source unless you want to lose money! Zocdoc is completely OK with tacking on innocuous and inaccurate charges. Further, they refuse to work with you on paying it. as it stands, I will be filing a complaint with a Better Business Bureau. Zocdoc has been accused of violating the anti kickback law put into place to stop such predator practice. Given that soft dock is a corporation and they have hired a team of lawyers to speak legally used to squeeze their way out of taking responsibility. They know what they're doing is wrong. They just don't care
    Read full review
    Pros
    Practo
    • Software is easy to use on both Laptop/ ipad and mobile app
    • They provide tabs where patient can do self registration, saves our time in data entry
    • getting new appointment, Practo is well known site, patients visit there are book appts
    Incentivized
    Read full review
    Zocdoc
    No answers on this topic
    Cons
    Practo
    • They do not have whatsapp integration
    • they dont provide option to have our own SMS sender ID
    • No Bulk SMS option
    Incentivized
    Read full review
    Zocdoc
    • high cost for customer acquisition
    • customers cancel and practice has no recourse, but must pay Zocdoc
    • Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us
    • High cost of service for nurse practitioners
    • High rate of attrition- few customers converted to our practice compared to other methods
    • We were promised one rate per customer acquired, then the posted rate was increased, twice
    • Unable to even charge a no show fee for patients who changed at last minute
    • the service as set up encourages patients to bait and switch to other providers at the last minute
    • there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle
    Read full review
    Usability
    Practo
    Its userfriendly, digitalised the practice, they have NABIDH integration as well for one of clients in Dubai. their customer support is good
    Incentivized
    Read full review
    Zocdoc
    if there was a rating of zero this is what I would give him. Perhaps -10? as I mentioned they are great at getting your referrals, just the wrong ones. There is no extremely process for getting the right client to the right provider. Their calendar sink does not work so they will book over the top of you frequently. They refused to work with you on a reasonable payment plan
    Read full review
    Alternatives Considered
    Practo
    Its a must have for all clinics, hospitals. to main appts and records. Well know brand than others, secure data.
    Incentivized
    Read full review
    Zocdoc
    I can't select it, but I do use psychology today. They charge a flat fee and allow you to list your profile and information on their website. I have gained many referrals from them for 1/8 of the price
    Read full review
    Return on Investment
    Practo
    • Definately positive impact, we get new patients from Practo
    • Now we dont keep paper based records, everthing is online now
    • Our patient no shows have reduced with appt reminders
    Incentivized
    Read full review
    Zocdoc
    • I have lost money utilizing Zocdoc.
    • Even though they claim their calendars sync with Google, they frequently booked over me, which upset clients I attempted to work with.
    • When confronted with their unethical behavior, they basically have it "It sucks to be you" attitude.
    Read full review
    ScreenShots