Premier Contact Point vs. Zoho ContactManager (discontinued)

Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.

Zoho ContactManager [is great at] being able to track interactions for all users. We love that you can access information through the mobile app and makes it super easy to import contacts and create tasks very quickly. So many options and we like that we have the ability to customize fields. Zoho ContactManager does a great job of being able to follow up and track interactions.

Incentivized

• Customer Support
• Responsiveness to requests
• Openness to ideas/suggestions/features

• Mobilbity
• Email automation
• Tracking interactions
• Tracking future interactions

Incentivized

• A detailed documentation around the standard reporting options ie what details you can find in each report.

• Nothing at this time

Incentivized

PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.

Zoho ContactManager [is] easy to learn, use, and the setup is quick! We love the ability to track interactions and future interactions via desktop and mobile app which works great since travel frequently for work and conferences. We also use Zoho ContactManager's email automation which saves time and brings in leads for our company.

Incentivized

• Has helped us improve our responsiveness in terms of reduced wait times
• Has helped route callers to appropriate departments based on IVR selections
• Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor

• None at this time

Incentivized