ProcurementExpress.com vs. Recharge

ProcurementExpress.com works well for simple budget tracking (under 100~ different budget areas). Their customer service is phenomenal, which allows for quick turnarounds on questions regarding a process or a capability. This setup works well for smaller companies that aren't bound by some of the more restrictive reporting tools. Most of the issues come from non-finance and non-purchasing employees who may not understand the needs of the company.

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Invited by the Vendor

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If you are using Shopify and have plenty of ecommerce orders a month, Recharge is a no brainer when it comes to setting up and using a subscription service. We can't say enough about how well their team works and implements everything along the way. They also teach us common practice things to set up in the admin for customers to use, and help us with reporting and analysis to get better and grow.

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Independently Invited by TrustRadius

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• The software is extremely easy to use and since I was a first time user I was able to load my PO's easily.
• There are not a lot of things you need to go through before being able to work on the platform which makes it simple to use.
• It saves me a lot of time by tracking my spent/income without me having to do any major calculations - Very accurate!

Incentivized

Invited by the Vendor

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• Auto trigger subscription orders
• Buy box widgets on the website

• Creating reports.
• Have options on the input section with more details.
• Exclude the remaining budget section of the email sent with PDF of PO.

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Invited by the Vendor

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• We would like to see a bit more design concepts with their product page widget
• It would also be nice if they had a "Points Program" rather than just a Loyalty Program that worked off of money back
• Very rarely their admin UI will hang, causing us to log out and try again.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In my experience, Recharge is very slow loading, both for our customer facing dashboards and our internal dashboards. We regularly deal with customer complaints, having difficulty using their subscription management dashboard. Working in the Recharge admin dashboard is also slow and clunky. It can be a little bit of a battle to get stuff done and it's not uncommon for analytics dashboards to simply fail to load. All in all, working with Recharge is not an enjoyable experience for me.

Great program for any small business in my opinion. I use it daily and recommend it for anyone who is having trouble with keeping track of outgoing purchase money. They make it easy for someone like me who is busy on all ends to have one less thing to worry about running a company.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In my experience, Recharge support is... quite poor. They are slow to respond and unhelpful. Even at a different brand I worked at with an Enterprise contract and guaranteed few hour response times, they would regularly take one to three days to get back to me, which is quite a bit longer than the Enterprise support response times. I've had to get into arguments with them multiple times about bugs before they would admit them to be bugs and fix them and their go to support is to usually blame Shopify. There was one time I accidentally sent an email to a different vendor asking about Recharge support, and the other vendor provided a more helpful response than Recharge support.

I was not the person to select ProcurementExpress but my company has been using it for all 5 years I have been here. We all love it and find it very easy to use and navigate. All 250 plus people use it and use it very often as we order on our own.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We actually surveyed over a dozen potential Shopify subscription apps before we finally decided to settle on Recharge. Recharge is definitely not the cheapest, but they also weren't the most expensive, either. For the all of the features and technology they offer versus what they are charging, we found it to be extremely fair (and now well worth the price).

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I think our CEO will be able to provide a good answer to this.
• As a Creative Director, I focus on simply keeping projects on a budget, in an effective way.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our subscriptions are 33% up already from our previous system
• Email automation is working super smoothly
• Their tools (like Cancelation Prevention) really do help with order churn

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info