Propel Software vs. TrackWise

Scenario in which Propel is best on the grounds are : 1. Customer support is very enriching and helpful. 2. OMS electronic system is best part of it. 3. Salesforce platform is very user friendly. Scenario in which it needs improvement: 1. Platform releases sometimes affect business operation. 2. Preview and collaboration should be made very user friendly. 3. Variant and sharing management could be improved.

Incentivized

We use Trackwise to record non-conformances that are reported by our clients and also the non-conformances that are found within the manufacturing floor during the manufacturing process. TrackWise is extremely easy to use and can be customized as per user needs. It is easy to create records and define child-parent relationships in the software. Users can pull customized reports and they can create dashboards as per the business demands to make sure they can track non-conformance resolution cycle time. We use TrackWise in integration with SAP which makes the system accessible to a wider user base. It is not only used to record the non-conformances, but also the part disposition details in cases where a part is supposed to be delivered from the client to us and in cases where the part is delivered to suppliers. We also use TrackWise to record the corrective actions and root cause for the reported issue. Trackwise is widely used to record Audits assessments in our organization. Trackwise is also used to report workmanship issues and to record the cycle time involved to resolve the issue and corrective actions taken to avoid the issue in the future.

• Reporting and dashboards
• Customizable workflows
• Training management

Incentivized

• Tracking System
• Search Function

Incentivized

• Lack of flexibility with exports and reports.
• Salesforce has limitations on the page layouts which is not a major issue.

• No suggestion for improvements

The user experience is great and I would recommend other's to use trackwise for it's customization flexibility

It is easy to use. Easy navigation. Flexible to customize. Real-time analytics help to track the record cycle time. Can be used by multiple departments for various business processes.

I did not interact with the support team.

Incentivized

The company chose it and I have inherited their decision. At the end of the day, it seems like they made a good decision

Incentivized

Trackwise is better than Arena. You need sign-offs before moving to the next step. While in Arena, you can complete the whole task and request sign off later. Not sure which is better for everyone, but I prefer to sign off before moving to the next step.

Incentivized

• Faster approvals
• More efficiency
• Single source of truth

Incentivized

• Got rid of paper tracking.
• Saves time by easily searching data base.

Incentivized