ProProfs Help Desk vs. ServiceNow Customer Service Management
ProProfs Help Desk vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ProProfs Help Desk | Mid-Size Companies (51-1,000 employees) | ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system… | $49 3 Users | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ProProfs Help Desk | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ProProfs Help Desk | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ProProfs Help Desk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 6.4 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 7.3 (1 ratings) | 9.0 (1 ratings) |
ProProfs Help Desk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ProProfs | ServiceNow |
Pros | ProProfs | ServiceNow |
Cons | ProProfs | ServiceNow |
Usability | ProProfs No answers on this topic | ServiceNow |
Support Rating | ProProfs No answers on this topic | ServiceNow |
Alternatives Considered | ProProfs | ServiceNow |
Return on Investment | ProProfs | ServiceNow |
ScreenShots | ProProfs Help Desk Screenshots |