TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pure Chat by Ruby

    Score8.6 out of 10
    N/APure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.

    $10

    per month

    Simpplr

    Score10 out of 10
    N/ASimpplr is an AI-powered employee experience platform. Organizations can use Simpplr to deliver personalized experiences, with the goal of inspiring and engaging employees. Boasting users among more than 500+ leading brands, including Zoom, Snowflake, Moderna, Eurostar, and AAA, Simpplr aims to help companies achieve improvements in employee engagement, productivity, and accelerated business performance. Simpplr is headquartered in Silicon Valley, CA with offices in the UK,…N/A
    Pricing
    Pure Chat by RubySimpplr
    Editions & Modules
    Additional Users - Pro
    $10
    per month
    Additional Users - Growth
    $15
    per month
    Growth
    $49
    per month
    Pro
    $99
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Pure Chat by RubySimpplr
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Pure Chat by RubySimpplr
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    Olark
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    Zoho SalesIQ
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    User Ratings
    Pure Chat by RubySimpplr
    Likelihood to Recommend
    8.6
    (2 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Pure Chat by RubySimpplr
    Likelihood to Recommend
    Ruby Receptionists, Inc
    Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone
    Incentivized
    Read full review
    Simpplr
    It's well suited as a central point for your company. It can easily be branded for your every need and showcase everything that's going on for your users. The mobile app is excellent and gives the full package on your mobile device so that you're always in tune with what's going on at your workplace. There are loads of shoutouts and constant uploads of team photos and excursions. We work for a really active company, so there are always loads getting posted on a day-to-day basis. It breaks up the monotony of staring at a spreadsheet when you see your colleagues having fun while working.
    Incentivized
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    Pros
    Ruby Receptionists, Inc
    • Online chat
    • Multiple websites, multiple users
    • Supervisor feature
    Incentivized
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    Simpplr
    • It's a great document library for everything to timesheets through to expenses
    • Great friendly fresh feel to the interface
    • User information is easily synced with AD/AAD and other sources
    • Great 'People' section where staff can get to know their colleagues
    • Great 'Apps' section where you can add links for all the sites our users need access to
    Incentivized
    Read full review
    Cons
    Ruby Receptionists, Inc
    • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
    • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
    Incentivized
    Read full review
    Simpplr
    • I don't like the name. It's actually not simpler to spell Simpplr. Nice product, daft name.
    • I'd like to see the people section stand out more and have a bolder collaboration side to it. It would be awesome to collaborate on documents together via a screen share facility.
    • Video calling directly via Simpplr would be awesome.
    Incentivized
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    Alternatives Considered
    Ruby Receptionists, Inc
    Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
    Incentivized
    Read full review
    Simpplr
    Simpplr seemed to have the most modern approach when describing what they want to achieve for the company. It integrates with all the platforms that we use and ticked all of the boxes we were looking for in a modern intranet package. It is significantly more modern and easier to manage than our old Intranet. Our comms team loves it, and feedback has been great from everyone in the company. It's hard to find any negatives about it.
    Incentivized
    Read full review
    Return on Investment
    Ruby Receptionists, Inc
    • Instant connection with our clients and prospects
    • Expanded our ability to increase client contact efficiency
    • Allows us to stay up to date with the ever changing demand of consumers
    Incentivized
    Read full review
    Simpplr
    • It's modernized our intranet and staff outlook
    • Made it easier to communicate objectives with staff
    • Allowed us to show focus on events that are coming up and really showcase them
    • Internal news items are always great, and we have weekly updates from our Exec Team
    Incentivized
    Read full review
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